Re: Banned for nothing.

by Mikimuster3
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Original Post

Accepted Solution

Banned for nothing.

★★★ Newbie

Today I logged into my apex account. I play on steam btw. When I logged in after the whole save titanfall thing I went to play but then I saw that I was Plat 3. Mind you I was bronze because I don't usually play ranked. So I got off for the night and when I woke up there were more battle pass tiers unlocked than what I had originally last seen. I also saw that my account level was higher than before. And when I saw my legend tokens I remember having around like 6,000 legend token but then I checked and had 17,000. I went to go play a match and it kick me saying that "the client's game account has been banned: banned." I don't know what's going on. But I am assuming someone got into my account and played for a couple of days. The weird thing is that I never got any emails from ea saying that I had logged into another computer. I've spent some money on the game so I'd like of that didn't go to waste.

Message 1 of 2 (148 Views)

Accepted Solution

Re: Banned for nothing.

Hello @Lilmemo211 

I am very sorry for your inconvenience. I can understand your problem and I treat it like a serious matter. But unfortunately here at Answer HQ, we are not EA. We are only a community-based forum board for giving/helping mutual assistance. It is necessary that you contact EA like it is described in the links I provided below!

Please see these official links:
https://help.ea.com/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security

Make sure you do this to keep your account safe ...Enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/

How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/

Yours sincerely, Mikimuster3
I am a volunteer and not an EA employee.
Important Priority Necessary (Improve the solution to your problem):
- https://help.ea.com/en/help/faq/using-ea-help/
- https://www.facebook.com/EAHelpHub/
- https://twitter.com/eahelp

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"XP" button = reward someone's effort! (this is like saying "Thanks")
"Accept as Solution" = important for other players with the same problem!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~*P.S. Most enjoyable EA= https://www.ea.com/games/coming-soon

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Message 2 of 2 (110 Views)

All Replies

Re: Banned for nothing.

Hello @Lilmemo211 

I am very sorry for your inconvenience. I can understand your problem and I treat it like a serious matter. But unfortunately here at Answer HQ, we are not EA. We are only a community-based forum board for giving/helping mutual assistance. It is necessary that you contact EA like it is described in the links I provided below!

Please see these official links:
https://help.ea.com/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security

Make sure you do this to keep your account safe ...Enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/

How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/

Yours sincerely, Mikimuster3
I am a volunteer and not an EA employee.
Important Priority Necessary (Improve the solution to your problem):
- https://help.ea.com/en/help/faq/using-ea-help/
- https://www.facebook.com/EAHelpHub/
- https://twitter.com/eahelp

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"XP" button = reward someone's effort! (this is like saying "Thanks")
"Accept as Solution" = important for other players with the same problem!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~*P.S. Most enjoyable EA= https://www.ea.com/games/coming-soon
Message 2 of 2 (111 Views)