July 2021
Today I logged into my apex account. I play on steam btw. When I logged in after the whole save titanfall thing I went to play but then I saw that I was Plat 3. Mind you I was bronze because I don't usually play ranked. So I got off for the night and when I woke up there were more battle pass tiers unlocked than what I had originally last seen. I also saw that my account level was higher than before. And when I saw my legend tokens I remember having around like 6,000 legend token but then I checked and had 17,000. I went to go play a match and it kick me saying that "the client's game account has been banned: banned." I don't know what's going on. But I am assuming someone got into my account and played for a couple of days. The weird thing is that I never got any emails from ea saying that I had logged into another computer. I've spent some money on the game so I'd like of that didn't go to waste.
Solved! Go to Solution.
July 2021
Hello @Lilmemo211
I am very sorry for your inconvenience. I can understand your problem and I treat it like a serious matter. But unfortunately here at Answer HQ, we are not EA. We are only a community-based forum board for giving/helping mutual assistance. It is necessary that you contact EA like it is described in the links I provided below!
Please see these official links:
https://help.ea.com/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security
Make sure you do this to keep your account safe ...Enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/
How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/
July 2021
Hello @Lilmemo211
I am very sorry for your inconvenience. I can understand your problem and I treat it like a serious matter. But unfortunately here at Answer HQ, we are not EA. We are only a community-based forum board for giving/helping mutual assistance. It is necessary that you contact EA like it is described in the links I provided below!
Please see these official links:
https://help.ea.com/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security
Make sure you do this to keep your account safe ...Enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/
How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/