Re: Banned for cheating while i wasnt playing

by EA_Aljo
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Banned for cheating while i wasnt playing

★★★ Newbie

I was banned while i was taking a 1 month break from the game. My account was hacked and then banned for cheating. I downloaded my logs and it had logins from all around the world succeeding into my account. how can i get unbanned?

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Re: Banned for cheating while i wasnt playing

Community Manager

@arman2c 

 

Go ahead and contact an advisor about this. They can help with compromised accounts. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

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Re: Banned for cheating while i wasnt playing

Community Manager

Hi there, @arman2c.

 

For help with banned accounts, please see the following article. Thanks!

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Re: Banned for cheating while i wasnt playing

★★★ Newbie

issue is my ban doesnt appear in ban history but it isnt allowing me to play the game

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Re: Banned for cheating while i wasnt playing

Community Manager

@arman2c 

 

Go ahead and contact an advisor about this. They can help with compromised accounts. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

Aljo.png
Message 4 of 4 (120 Views)