July 2020
Sorry, but I did not break any rules. It may be some kind of mistake, I always follow the rules and meet all the rules of the game. Why do I need to do this in a disrespectful way? I ask you to clarify in detail the details of my violation of the rules of the game itself ?! On the maxikgame222 account.
Solved! Go to Solution.
July 2020
Hi there.
I'm afraid that account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban could be overturned. Please reach out to them when you have a chance so they can take a look.
For more information on how to set up a case with them check out the EA Help website. The TOS team will follow up with you via email as soon as they can. They review these appeals on a case-by-case basis, so I'm afraid we don't have a time frame on how long the investigation may take. Keep an eye on your email for a reply, and they'll get back to you as soon as possible.
/Kent
July 2020
Bro I got banned 3 hours ago too. Don't know what to do.
July 2020
Hi there.
I'm afraid that account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban could be overturned. Please reach out to them when you have a chance so they can take a look.
For more information on how to set up a case with them check out the EA Help website. The TOS team will follow up with you via email as soon as they can. They review these appeals on a case-by-case basis, so I'm afraid we don't have a time frame on how long the investigation may take. Keep an eye on your email for a reply, and they'll get back to you as soon as possible.
/Kent
August 2020
Did u get your acc back? I get banned between time when i was on hollydays and 2 weeks didnt playing ....
August 2020
i'm having the same thing
November 2020
Ive tried to contact them twice since i was unrightfully banned from apex legends and I haven't heard back at all... what should I do now.
November 2020
Hi @Ghebert3,
If you've already contacted the TOS team that's all you would need to do for now. They review account appeals on a case-by-case basis, so I'm afraid we don't have a way of seeing exactly how long their investigations may take. It can vary depending on what sort of case load they're working through.
Please keep an eye out on your email for a reply, and the TOS team will follow up with you as soon as they can. Thanks for your patience on this.
/Kent
November 2020
November 2020
Well, you were right they emailed me and sadly my acc was still counted as hacking and I cant get it back.. I'm still not sure what bannable thing I did but the deed is done. Should I email again or should I just quit trying.
November 2020
Hi @Ghebert3,
You can follow up with them again if you would like them to take another look at your appeal. While I don't have any visibility into a TOS investigation myself, if they determine the ban should not be overturned I'm afraid that means it would remain in place.
/Kent