Re: Bad Verfication Code for Web Store

by EA_Aljo
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Bad Verfication Code for Web Store

★★★ Novice

I've tried a few times this morning to access the web store, but the code being sent to me is raising an error when submitted.  I've tried both copy/pasting the code and manually entering it.

 

I've attached a screenshot of the error message.

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Accepted Solution

Re: Bad Verfication Code for Web Store

Community Manager

@Osake9000 

 

Can you try clearing out your cookies/cache or use an incognito browser?

Aljo.png

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Re: Bad Verfication Code for Web Store

Community Manager

Hey there, @Osake9000 

 

Would you be able to try entering the code into a PC browser? You can also set your mobile browser to use the desktop version. Let me know if that helps or not. Thanks!

Aljo.png
Message 2 of 7 (318 Views)

Re: Bad Verfication Code for Web Store

★★★ Novice

I already use a PC browser for this.  Haven't ever done it via mobile.

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Re: Bad Verfication Code for Web Store

[ Edited ]
★★★ Novice

I also just tried it again (4 times now).  I got a new code (so MFA part seems to be functioning correctly at least in terms of getting a fresh value), but it still fails with same error message.  I was hoping to take advantage of a web store deal you guys had, but seems like I'll have to sit it out indefinitely??

Message 4 of 7 (307 Views)

Re: Bad Verfication Code for Web Store

Community Manager

@Osake9000 

 

Can you try clearing out your cookies/cache or use an incognito browser?

Aljo.png
Message 5 of 7 (295 Views)

Re: Bad Verfication Code for Web Store

★★★ Novice

that seems to have fixed it, thanks!

Message 6 of 7 (284 Views)

Re: Bad Verfication Code for Web Store

Community Manager

@Osake9000 

 

Great! Glad to hear it. If you have any other issues, please let us know. Good luck, Holotable Hero!

Aljo.png
Message 7 of 7 (268 Views)
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