BF5 can't redeem trial

by GuyOnBoat00
Reply

Original Post

BF5 can't redeem trial

★★ Novice

Can't redeem BF5 Trial because it says i already completed my trail (from ea access basic from last year). And it just says "Added to your library" when i try to add it.

Any help?

 

 

Thanks.

Message 1 of 6 (482 Views)

Re: BF5 can't redeem trial

Champion (Retired)

Not sure how i can advise anything. I hope EA Support can help you with this: https://help.ea.com/en/contact-us/

_________________________________________________________________________________

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as solution✔

EA Champion

I'm simply a Volunteer, and do not work for EA
Message 2 of 6 (466 Views)

Re: BF5 can't redeem trial

★★ Novice

Can't contact them via email. i would get called back yesterday but didn't. 

Message 3 of 6 (442 Views)

Re: BF5 can't redeem trial

★★★ Guide
@GuyOnBoat00 file a ticket here:
https://help.ea.com/en/contact-us/
EA stuff will provide help to change your account details
let me know if it worked!
Message 4 of 6 (437 Views)

Re: BF5 can't redeem trial

★★ Novice
@OttoVP Already did that, i try to press resume but they either call me or i call them, No support for email and i can't chat with them because it takes forever to load and i don't know if the page froze because there is no counter how long it is assumed when you get to chat with a advisor.
Message 5 of 6 (434 Views)

Re: BF5 can't redeem trial

★★★ Guide
@GuyOnBoat00 did you try another browser like firefox or chrome?
Message 6 of 6 (428 Views)