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BF5 - Crash Straight to Desktop on Loading

by Hyperplasia
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BF5 - Crash Straight to Desktop on Loading

★★★ Novice

Installed latest drivers today for the 2080 Ti.

 

Everytime I try I run BF5 now, it goes to the loading screen....then crashes to desktop. 

 

I've tried repairing the game....updating (no updates available)....reseting the PC...nothing works.

 

I've got 129 hours in this game without issue...until now.

 

Anyone else?

Message 1 of 21 (2,559 Views)

Accepted Solution

Re: BF5 - Crash Straight to Desktop on Loading

★★★★★ Apprentice

Todays 4/4/2019 update fixed the crashing to desktop with DLSS, but 1 second stutters still occur with DXR. It seems to happen more than once early in the match. I meet PC requirements.

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Message 19 of 21 (2,672 Views)

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Re: BF5 - Crash Straight to Desktop on Loading

★★★ Novice
Did a complete uninstall of the game...reboot....reinstall....still crashes within seconds of loading screen.

This is fine.
Message 2 of 21 (2,545 Views)

Re: BF5 - Crash Straight to Desktop on Loading

★★★ Novice
Rolled back my drivers with a clean install...

Still getting the problem with old drivers now.

Is there some kinda crash log or similar I can use/find?

Help...
Message 3 of 21 (2,543 Views)

Re: BF5 - Crash Straight to Desktop on Loading

★ Apprentice

Enable DX12. Disable DXR and DLSS and try again. I had this same issue on my 2060. Hope that helps.

Message 4 of 21 (2,496 Views)

Re: BF5 - Crash Straight to Desktop on Loading

★★★ Novice

Can't get past 5 seconds after clicking "play"...much less a menu ;(

Message 5 of 21 (2,492 Views)

Re: BF5 - Crash Straight to Desktop on Loading

[ Edited ]
★★★★★ Novice

Well, test another game, or using furmark to test your 2080 ti instead.

 

Another method is using msi afterburner, reduce your memory clock by 500 (or all the way down), if the game runs fine with underclock memory then it’s time to RMA your RTX 2080ti.

 

i also had CTD with BFV, the game also ran fine before, then suddenly crashed on start up. Other games survived longer than BFV but finally crashed, BFV is just more sensitive to a faulty graphics card

 

Finally i RMA my 2080ti and everything is working fine now, no more issue

 

pls try this Standard smile

Message 6 of 21 (2,486 Views)

Re: BF5 - Crash Straight to Desktop on Loading

★ Apprentice

@Hyperplasia wrote:

Can't get past 5 seconds after clicking "play"...much less a menu ;(


I had the same issue with that as well. You just have to keep trying unfortunately, unless you can successfully change the game settings in GeForce Experience

Message 7 of 21 (2,471 Views)

Re: BF5 - Crash Straight to Desktop on Loading

★★★ Novice

@CHI_DK wrote:

Well, test another game, or using furmark to test your 2080 ti instead.

 

Another method is using msi afterburner, reduce your memory clock by 500 (or all the way down), if the game runs fine with underclock memory then it’s time to RMA your RTX 2080ti.

 

i also had CTD with BFV, the game also ran fine before, then suddenly crashed on start up. Other games survived longer than BFV but finally crashed, BFV is just more sensitive to a faulty graphics card

 

Finally i RMA my 2080ti and everything is working fine now, no more issue

 

pls try this Standard smile



I started to route yesterday. RMA'ed the card....we'll see!

Message 8 of 21 (2,468 Views)

Re: BF5 - Crash Straight to Desktop on Loading

Hey @Hyperplasia,

 

Thanks for all the information you've provided.

 

Here's some other steps you can try:

 

1. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

2. Uninstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

3. Run Origin and Battlefield V as Administrator

 

4. Turn off the Origin in-game Overlay, and any other Overlays you might be using such as Discord, Nvidia GeForce Experience, etc.

 

5. Clean Boot: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

 

6. CCleaner: https://help.ea.com/en-us/help/pc/how-to-use-ccleaner-to-fix-pc-issues/

 

Try these steps, and let us know if you're able to launch the Game.

 

Thanks Standard smile 

 

- iluminate

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Message 9 of 21 (2,448 Views)

Re: BF5 - Crash Straight to Desktop on Loading

★★★ Novice

Thanks for the suggestions, @iluminatethesky 

 

So I got my brand new EVGA FTW3 2080 Ti card from EVGA RMA program and installed it.... Same problem.

 

Here's the answers to your questions followed by more info at the end...

 

Here's some other steps you can try:

 

1. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Done. No fix.

 

2. Uninstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Done. No fix.

 

3. Run Origin and Battlefield V as Administrator

Done. No fix.

 

4. Turn off the Origin in-game Overlay, and any other Overlays you might be using such as Discord, Nvidia GeForce Experience, etc.

Done. (one of the first things I did actually). No fix

 

5. Clean Boot: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

Done. No fix.

 

6. CCleaner: https://help.ea.com/en-us/help/pc/how-to-use-ccleaner-to-fix-pc-issues/

Done. Didn't fix it. Then purchased the professional edition because maketing says it "cleans more".... /eye_roll. No fix.

 

Try these steps, and let us know if you're able to launch the Game.

 

So none of this works even with a brand new card.

 

An interesting thing I've noted....I can start the game now about 50% of the time if I start the game and immediately Alt-Tab to another window. Let it load in the background, then click back into BFV. Then I can often get into a game. It will often then crash when loading between matches again though...

 

I've tracked down the windows event viewer and this is my error:

 

Faulting application name: bfv.exe, version: 1.0.69.53546, time stamp: 0x5c5e06a1
Faulting module name: KERNELBASE.dll, version: 10.0.17763.292, time stamp: 0xb51bba8e
Exception code: 0x887a0006
Fault offset: 0x0000000000055549
Faulting process id: 0x5ecc
Faulting application start time: 0x01d4d22c9645fc53
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: e3cf1d81-a44f-44c4-b1c7-cb8ba4b5d25d
Faulting package full name:
Faulting package-relative application ID:

 

Fault bucket 1408661035230871469, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: bfv.exe
P2: 1.0.69.53546
P3: 5c5e06a1
P4: KERNELBASE.dll
P5: 10.0.17763.292
P6: b51bba8e
P7: 887a0006
P8: 0000000000055549
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6604.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67BA.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6809.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6809.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6839.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bfv.exe_bdfa9fb2c3268482debbc2ca1dc2e5afe585b_ba1b8391_429f6a2a

Analysis symbol:
Rechecking for solution: 0
Report Id: e3cf1d81-a44f-44c4-b1c7-cb8ba4b5d25d
Report Status: 268435456
Hashed bucket: 8ad5adf83aef095f338c91bf85debfad
Cab Guid: 0

 

PLEASE HELP

Message 10 of 21 (2,398 Views)
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