Re: BF4 Unlocked Layers are Missing in BF1 Companion Emblem Editor

by Aixall
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Original Post

BF4 Unlocked Layers are Missing in BF1 Companion Emblem Editor

★★★★★ Novice

Product: Battlefield 1
Platform:undefined
Summarize your bug Layers are missing in BF1 Companion Emblem Editor that should be there. I have unlocked layers in BF4, and with the transition to BF1, some did not get transferred/unlocked. I assumed everyone had this issue until recently I noticed that someone else was able to use a layer I cannot use at all! This is a clear issue with my and possibly hundreds of accounts in Companion that are not given access to layers they should have access to. It is not so easy to detect, but I've counted 15 layers I have in Battlelog that are missing in BF1 Companion Editor. See here: https://i.imgur.com/NwF0FEt.png I have also counted all the new layers that are given in BF1, and there are also 15: https://i.imgur.com/s34Dgqw.png Maybe my account data mixed up new layers with the old layers, I'm only guessing. See that I have unlocked and have access to the layer "FleurDeLis" in Battlefield 4 battlelog. See also, that other people have access to the layer "FleurDeLis" in Battlefield 1 and have created an emblem that shares the layer: https://emblem.battlefield.com/8NuLGhZiqN https://i.imgur.com/5FvpfAp.png However, on my Battlefield 1 account, the layer is not accessible and is removed when I attempted to edit the emblem: https://i.imgur.com/tPcWt83.png After looking into it, layers that I have never unlocked in Battlelog have been unlocked in BF1 see here: https://i.imgur.com/XIUgJXu.png This is very odd. So I am guessing that somehow the identity of the layers have been switched and mixed up somehow?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I would like people to look at there accounts to see if they have the same issue, I am guessing if you have unlocked layers in Battlefield 4 or maybe hardline, and transfered your account to Battlefield 1 you should find that not all layers are not transferred over. However as I've shown, other people have the layers I am missing, so it might not be predictable which layers are missing and why.
What happens when the bug occurs? Layers that should be unlocked from Battlefield 4, are not given to me in BF1. I know it should be given as I've shown proof that other people have access to it, and I've shown proof I've unlocked them in BF4.
Please select your region Asia
In what game mode did the bug occur? Operations
AMD or Nvidia Model Number N/A, occurs no matter the computer, or browser.
Enter RAM memory size in GB N/A, occurs no matter the computer, or browser.

Layers are missing in BF1 Companion Emblem Editor that should be there.

 

I have unlocked layers in BF4, and with the transition to BF1, some did not get transferred/unlocked. I assumed everyone had this issue until recently I noticed that someone else was able to use a layer I cannot use at all! This is a clear issue with my and possibly hundreds of accounts in Companion that are not given access to layers they should have access to. It is not so easy to detect, but I've counted 15 layers I have in Battlelog that are missing in BF1 Companion Editor. See here (note the "FleurDeLis" layer):

Proof I have unlocked these layers in Battlelog, take note of the _FleurDeLis_ layer.
I have also counted all the new layers that are given in BF1, and there are also 15 (Maybe account data for the new layers interrupt data for unlocked layers?):

New layers seen in Battlefield 1 Companion Editor.
See that I have unlocked and have access to the layer "FleurDeLis" in Battlefield 4 battlelog.
See also, that other people have access to the layer "FleurDeLis" in Battlefield 1 and have created an emblem that shares the layer: https://emblem.battlefield.com/8NuLGhZiqN
Screen shot of shared emblem that shares the _FleurDeLis_ Layer in Question
However, on my Battlefield 1 account, the layer is not accessible and is removed when I attempted to edit the emblem:
Layer _FleurDeLis_ removed when I attempt to use the editor on the shared emblem, as It is missing from my unlocked layers.

After looking into it, layers that I have never unlocked in Battlelog have been unlocked in BF1 see here:

Layers not unlocked in Battlelog, but are given in BF1
This is very odd, however I am unaware if layers are unlockable in BF1 now or something.

 

I hope this can help give a hint as to how this issue occurs, so hopefully it can be fixed and give all my layers back. Standard smile

Thank you for your time.

Message 1 of 3 (1,964 Views)

Re: BF4 Unlocked Layers are Missing in BF1 Companion Emblem Editor

I've never looked that close into the Emblem customization to be honest.

But yea, that seems to be a weird mix between BF4 and BF1 stuff. Even if you have Premium for both.
It might be a difficult issue happening there between the old Battlelog system and the new Companion App.

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Message 2 of 3 (1,940 Views)

Re: BF4 Unlocked Layers are Missing in BF1 Companion Emblem Editor

★★★★★ Novice

Is anyone else able to take a look at their layers to see if any are missing? I would like to know how many others have this issue.

Message 3 of 3 (1,922 Views)