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Re: BF1 will not add to my library

by Vennimon
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BF1 will not add to my library

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I have origin access basic, which includes battlefield 1, and it will not add to my library. I have downloaded it before and it worked fine, but now it is the ONLY game in the vault that I cannot add to my library. 

I have cleared my cache, tried safe mode, logged out and back in, and nothing works. I did everything on the troubleshoot page.

I am logged into the correct account, I only have one account and I am able to download other vault games.

Has anyone else had this issue?

Message 1 of 4 (229 Views)

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Re: BF1 will not add to my library

★★★★ Novice

I'll contact EA support, thanks for giving me the link.

 

I think there is just a problem with my account, I upgraded to premier and I can now download bf1. Before I upgraded, when I would go to the battlefield 1 page it would say "Included with premier" then refresh and say "included with basic". I think it still had the premier upgrades for bf1 bound to my account for some reason.

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Re: BF1 will not add to my library

Hey @Vennimon,

 

Sorry to hear about this issue you're experiencing.

 

Have you tried adding Battlefield 1 through the Origin Website on your Desktop, rather than through Origin itself?

 

If that doesn't work, I would recommend contacting EA Support to see if there's something up with your Account.

 

You can contact them here:

 

https://help.ea.com/en-us/help/faq/contact-ea-help/

 

Hope this helps.

 

Thanks Standard smile

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Message 2 of 4 (220 Views)
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Re: BF1 will not add to my library

★★★★ Novice

I'll contact EA support, thanks for giving me the link.

 

I think there is just a problem with my account, I upgraded to premier and I can now download bf1. Before I upgraded, when I would go to the battlefield 1 page it would say "Included with premier" then refresh and say "included with basic". I think it still had the premier upgrades for bf1 bound to my account for some reason.

Message 3 of 4 (188 Views)

Re: BF1 will not add to my library

Hey @Vennimon,

 

Thanks for the update.

 

Just checking up, were you able to get this issue resolved with Support?

 

Thanks Standard smile 

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Are you looking for a response in your Thread that I responded to? Please tag me @iluminatethesky

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as a solution✔

DICE Friend

EA Game Changer

I do not work for EA
Message 4 of 4 (178 Views)

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