BF1 Crashing to Desktop

[SavedbySkip]

BF1 has been occasionally crashing lately, sometimes just to desktop and other times freezing the entire system. I have attached the information from event viewer as well as the dxdiag file I created after. Any help is appreciated. Thanks in advance.

Faulting application name: bf1.exe, version: 1.0.54.32003, time stamp: 0x5ae50979
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000001508d4a90
Faulting process id: 0x978
Faulting application start time: 0x01d406b903d3013d
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe
Faulting module path: unknown
Report Id: c03c7962-ca2d-4dec-a4b1-5b7cd3e28420
Faulting package full name:
Faulting package-relative application ID:

[B1UE_HAWK]

uninstall two security updates one starts with 410 and another like 2xx i dont remember those exact number but yeah those two are the real culprit.. hope it helps btw those two updates came in recently so try//

[SavedbySkip]

Thanks, but I had already uninstalled that update thinking it was the issue. I am still getting crashes

[iluminatethesky]

Hey @SavedbySkip,

Please try the Steps below:

1. Manually Uninstall/Reinstall Origin:

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

2. Clear Origin Cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games

3. Perform a Clean Boot:

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

4. Turn off the Origin In-Game Overlay in the Launcher, and the Battlefield 1 Game Properties in Origin

5. Make sure Battlefield 1 has access with your Firewall Settings

6. Uninstall/Reinstall Battlefield 1

Try these steps, and let us know if you still need assistance.

Thanks  

[ragnarok013]

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@B1UE_HAWK wrote:
uninstall two security updates one starts with 410 and another like 2xx i dont remember those exact number but yeah those two are the real culprit.. hope it helps btw those two updates came in recently so try//

---

This is the main culprit from the last update:  KB4284835

[SavedbySkip]

I performed all 6 steps as well as uninstalled that windows update for a second time. Game seemed to run fine until today when it crashed and required a restart of the computer. I restarted to see windows once again applied the update even though it was supposed to be paused until next month. I have now manually disabled the windows update service, uninstalled the suspected offending windows update, and will perform the 6 steps again. Fingers crossed. I will provide an update on the situation soon.

[SavedbySkip]

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@iluminatethesky wrote:

Hey @SavedbySkip,

Please try the Steps below:

1. Manually Uninstall/Reinstall Origin:

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

2. Clear Origin Cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games

3. Perform a Clean Boot:

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

4. Turn off the Origin In-Game Overlay in the Launcher, and the Battlefield 1 Game Properties in Origin

5. Make sure Battlefield 1 has access with your Firewall Settings

6. Uninstall/Reinstall Battlefield 1

Try these steps, and let us know if you still need assistance.

Thanks  

---

Performed all of these steps and the game is still either crashing to desktop or completely freezing my system. My specs are as follows,

Motherboard-Gigabyte AX370 Gaming K7

CPU- Ryzen 1700x

Ram: G.Skill 16GB 3200MHz cas 16

GPU: EVGA 1080ti SC2

PSU EVGA 850 G2

[iluminatethesky]

Hey @SavedbySkip,

Sorry to hear you're still experiencing this problem.

Have you tried contacting EA Support via Live Chat to see if there's more in depth steps that you can take to resolve this?

You can do so here:

https://help.ea.com/contact-us/

Thanks  

[SavedbySkip]

I have. Also been dealing with the server rental bug. Server has t crashed yet today since update though. Hoping that is fixed. My game on the other hand was still crashing after the update. I ran through all the steps again, but added a 7th step. I was transferring over backups of my bf1 settings. Instead, I started from scratch. No crash or lockup since. Will test a few more days and come back here to update. 

[SavedbySkip]

Just an update, the game is still crashing. I am fairly confident this is the bug people are experiencing with ryzen systems. Many people with ryzen systems are crashing and I am now concerned EA isnt going to fix the issue since they claim that the update the other day was their final support update. I may have to cancel my preorder if this is how they leave a game. Any more help from the community would be great as EA support just tries to have me run through the same steps every time I call.