BAN

[loozer26]

After last patch update I try to play and lunch the game and I saw this message ``Your account has been banned from accessing any online features. If you believe you have received this message in error, please contact customer support. See ea.com/unable-to-connect for additional information.`` I never use any cheats. Could you please explained how you can ban any users without any reasons? Could you please provide a proof why I get banned? I would like to see any screenshots as well and proper explanation of this? I open the case yesterday, but it has been deleted? Why? This is the propel customer service that you provide? And now I can`t play because of yours mistake for how many days already? This is really a joke...

[2042isNotBF · Accepted solution]

@loozer26 This will help you please read all  ...  Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

If your feed / profile photo / Presentation is "Hidden By The Battlelog Administrators" You can post in the following thread to request it to be unhidden. Please remove anything that may violate the terms and service before posting as it will just remain hidden for a tos violation.Please see this link...

http://battlelog.battlefield.com/bf4/forum/threadview/2979150493815320934/


The following link will show you how to investigate your banned or suspended account:


https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/



Punkbuster bans:

https://help.ea.com/article/punkbuster-bans-and-violations



In the Body of your email, please include the following information:
- Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Where your game or product was purchased
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute

Please Note: It does take time for a ban appeal to go though some longer then others. Do not spam them with emails state your case one time. Then let them contact you back once they have made a decision on your ban.

For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/


The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

[WindowsManTv_CZE]

Hello @loozer26
AHQ is not here for reporting bans...

@EA_Atic , Another one...


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- Did my post solve your issue/answer your question.? -> Please accept as solution
- DICE FRIEND - WindowsManTv_CZE || Twitter: WindowManTv

[loozer26]

It`s was only 3 sections where I can create the topic..which one is correct than? 

[2042isNotBF · Accepted solution]

@loozer26 This will help you please read all  ...  Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

If your feed / profile photo / Presentation is "Hidden By The Battlelog Administrators" You can post in the following thread to request it to be unhidden. Please remove anything that may violate the terms and service before posting as it will just remain hidden for a tos violation.Please see this link...

http://battlelog.battlefield.com/bf4/forum/threadview/2979150493815320934/


The following link will show you how to investigate your banned or suspended account:


https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/



Punkbuster bans:

https://help.ea.com/article/punkbuster-bans-and-violations



In the Body of your email, please include the following information:
- Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Where your game or product was purchased
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute

Please Note: It does take time for a ban appeal to go though some longer then others. Do not spam them with emails state your case one time. Then let them contact you back once they have made a decision on your ban.

For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/


The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

[loozer26]

Thank you for your information! 

They have technical problems on their website 2 days already. I can`t raise the ticket and contact to them.

[2042isNotBF]

@loozer26 Try another browser as I checked the links to be sure they all still work as its been so long since I posted this. Happy to help you and good luck.