Apple/iOS - Unable to login to NBA LIVE Mobile Account for Season 5 [ Edited ]

[djdontoro484]

I’ve been playing this game since season 4 and I’ve put money into this game to get to a 107 overall team and then I updated my game to season 5, I launch the game and pick existing account, I tried to Sign In with Apple didn’t work, I tried to sign in with Game Center didn’t work, so either help me resolve this situation and get my account back or I want a full refund 

EA_Blueberry: Changed post title to meet description of issue

[djdontoro484]

I was playing all of season 4, got my team to 107 overall then I updated the app to season, I launch the app and chose the existing account picked apple it didn’t work then I picked Game Center didn’t work now the only option is new account 

HELP!!!!!

[EA_Blueberry]

Hi, @djdontoro484 

The NBA LIVE Mobile team is aware of these login issues for Apple users and are working to get it fixed as quickly as possible. This was the latest update from the team on the NBA LIVE Mobile Twitter:

We've found some significant issues with some of the migration around Apple ID accounts. We will be working through it this evening. In the meantime, anybody that CANNOT login with Apple ID should refrain from making a new account.

We will provide updates to you in the known issues thread:

https://answers.ea.com/t5/Bug-Reports/Season-5-Launch-Bug-Reporting-Megathread/m-p/9956106#M3356

Known Issues the team is aware of:

• Training Camp crashes (FIXED)
  
  • A current workaround is to uninstall the app and re-install. ***iOS users may experience login issues with this step***
  • Official Tweet: https://twitter.com/EASPORTSNBALM/status/1350138599707185157 
• NBA Live Mobile accounts not migrating from Season 4 to Season 5 
• Apple sign in errors
• Resource Download Errors (FIXED)

[peromaffi2]

@EA_Blueberry It's also on android because my account also reset

[EA_Blueberry]

@peromaffi2 

You've tried re-installing the game already?

[peromaffi2]

@EA_Blueberry Not yet, no. I'll do it now

[isobhan8]

Don't do it bro. U are gonna lose everything )

[k1k9jopahg3v]

@djdontoro484 Same issue here

[EA_Blueberry]

Hey, all.

This post was originally created in 2021, so I will be closing it down. Please try searching for a newer post related to connectivity issues.

• Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

Forum Rules & Guidelines: https://answers.ea.com/t5/help/faqpage#dos-donts