Re: App Won't Launch

by EA_Barry
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Original Post

Accepted Solution

App Won't Launch

★ Novice

My app won't launch. Shows EA logo, goes black, then to home screen. I have cleared cache, checked for system updates, rebooted phone, still won't launch. I hate the fact I spent all that money on players and packs, just previously bought a 7 day Rush pass. Only to get 3 days out of it then this. Something has to be done. Too much money spent.

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Accepted Solution

Re: App Won't Launch

Community Manager

@FullPressLR 

 

Check the troubleshooting pages below and if your issue persists, contact us so we can check if there is an account issue causing this.

 

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

 

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

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Message 2 of 5 (1,052 Views)

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Re: App Won't Launch

Community Manager

@FullPressLR 

 

Check the troubleshooting pages below and if your issue persists, contact us so we can check if there is an account issue causing this.

 

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

 

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

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Message 2 of 5 (1,053 Views)

Re: App Won't Launch

★★ Guide

@EA_Barry 

Unfortunately those steps don't help. I still have to try entering the game 4-5 times until it finally launches. It crashes to main menu, saying server is unavailable, this happens 4-5 times, after eventually entering. This happens EVERY time I wish to log in to the game, I'll never succeed in this unless having 4-5 unsuccessful tries first

Message 3 of 5 (925 Views)

Re: App Won't Launch

★★ Novice

Having the same issue all of a sudden

Message 4 of 5 (900 Views)

Re: App Won't Launch

★★★★ Novice

Me too, app won't launch at all.

 

Android up to date os and app. Was all good before the last update.

 

Can you please help?

 

 

 

Message 5 of 5 (875 Views)