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App Won't Launch

by FullPressLR
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App Won't Launch

★★★★ Newbie

My app won't launch. Shows EA logo, goes black, then to home screen. I have cleared cache, checked for system updates, rebooted phone, still won't launch. I hate the fact I spent all that money on players and packs, just previously bought a 7 day Rush pass. Only to get 3 days out of it then this. Something has to be done. Too much money spent.

Message 1 of 5 (359 Views)

Accepted Solution

Re: App Won't Launch

Community Manager

@FullPressLR 

 

Check the troubleshooting pages below and if your issue persists, contact us so we can check if there is an account issue causing this.

 

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

 

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

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Message 2 of 5 (331 Views)

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Re: App Won't Launch

Community Manager

@FullPressLR 

 

Check the troubleshooting pages below and if your issue persists, contact us so we can check if there is an account issue causing this.

 

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

 

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 5 (332 Views)

Re: App Won't Launch

★ Apprentice

@EA_Barry 

Unfortunately those steps don't help. I still have to try entering the game 4-5 times until it finally launches. It crashes to main menu, saying server is unavailable, this happens 4-5 times, after eventually entering. This happens EVERY time I wish to log in to the game, I'll never succeed in this unless having 4-5 unsuccessful tries first

Message 3 of 5 (204 Views)

Re: App Won't Launch

★★★★ Novice

Having the same issue all of a sudden

Message 4 of 5 (179 Views)

Re: App Won't Launch

★★★★ Novice

Me too, app won't launch at all.

 

Android up to date os and app. Was all good before the last update.

 

Can you please help?

 

 

 

Message 5 of 5 (154 Views)

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