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Re: App Freezes Randomly Since Last Update

by jada24k
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Original Post

Re: App Freezes Randomly Since Last Update

We had a little update regarding stability today:
https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Update-March-12th-2019-Patch-Notes/m-p/76...

Could you guys check and see if it changes anything?

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Message 21 of 28 (453 Views)

Re: App Freezes Randomly Since Last Update

[ Edited ]
★★★ Apprentice

I downloaded the update last night, froze this morning. I did put some more items out... I'll try removing some.

 

Player ID 100297362766, Lenovo Tab 4, oreo 8.1.0

 

Message 22 of 28 (445 Views)

Re: App Freezes Randomly Since Last Update

[ Edited ]
★★★ Apprentice

Hi @Phantomlover1717

I got more probs then before now

This is what I get when I open a box, with wifi and my mobile connection. Then I have to wait an half hour to get in the game again, even after clearing cache etc. 

Screenshot_20190313-182914_The Sims.jpg

Message 23 of 28 (431 Views)

Re: App Freezes Randomly Since Last Update

★★★★★ Novice

I have done all of that, but the game still crashes and freezes up.

Message 24 of 28 (390 Views)
Highlighted

Re: App Freezes Randomly Since Last Update

★★★★★ Novice
My game freezes when I get notifications on my phone or I use the pull down screen on my iPhone to check the time. I never used to have this issue.
Message 25 of 28 (365 Views)

Re: App Freezes Randomly Since Last Update

EA Live QV Team

@jada24k @littlemissred33 If you're still experiencing these freezes/crashes now, can you tell me your player ID and the device you play on? 

Message 26 of 28 (294 Views)

Re: App Freezes Randomly Since Last Update

★★★★★ Novice
Whatever they did, it's fixed now. Thanks for asking tho!
Message 27 of 28 (283 Views)

Re: App Freezes Randomly Since Last Update

★★★ Apprentice

Just checking in... I haven't had any true freezes in a while, but there is still quite a bit of hesitation or delay when performing some actions; some so bad I think it's going to freeze, but then it recovers. I did pare down the items in my house, which might account for less freezing (not sure).

Message 28 of 28 (270 Views)
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