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Re: Apex won't start. Crashes after intro without any error message.

by Frogzie3
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Apex won't start. Crashes after intro without any error message.

[ Edited ]
★★★ Novice

Everything was fine untill yesterday. Now I can't play the game at all. I think I've updated nvidia drivers that day, nothing else. All other games runs just fine - Titanfall 2, PUBG, Rainbow 6.

 

Log from file:

 

crash:
{
ntdll: 00000000000A31F7
EXCEPTION_ACCESS_VIOLATION(read): 000000000000FFF0
}
cpu: "Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 0000000000086B2C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
ntdll: 00000000000A31F7
R5Apex: 000000000045AAB3
R5Apex: 000000000045CA18
R5Apex: 00000000010E7353
R5Apex: 00000000010E1ED0
R5Apex: 00000000010E3D5A
R5Apex: 00000000010E3EC5
R5Apex: 00000000010E6618
R5Apex: 00000000010CFDA4
R5Apex: 00000000010CE1E3
R5Apex: 00000000010CF859
R5Apex: 000000000108ADA5
R5Apex: 000000000029541E
R5Apex: 000000000045D93D
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x06BC0000
rbx = 144
rcx = 0x00007FF6767F7F60
rdx = 65520 // 0x0000FFF0
rsp = 0x0000006B3E1AEF60
rbp = 0x00007FF67895BC70
rsi = 0x0000006B3E1AF2B0
rdi = 0x00007FF6767F7840
r8 = 65520 // 0x0000FFF0
r9 = 0x00007FF6507C6B78
r10 = 0x00007FF6767F7F60
r11 = 0x000001990546B700
r12 = 47
r13 = 0x7FFFFFFF
r14 = 0x00007FF6767F7F50
r15 = 144
rip = 0x00007FFC190231F7
xmm0 = [ [0, 0, 0.1513164, 1.4993894e-43], [0x00000000, 0x00000000, 0x3E1AF2B0, 0x0000006B] ]
xmm1 = [ [1.8164992e+25, 0.059675593, 2.7283002e-18, 0.055764318], [0x69706963, 0x3D746E65, 0x22495022, 0x3D646920] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0.1513164, 1.4993894e-43], [0x00000000, 0x00000000, 0x3E1AF2B0, 0x0000006B] ]
xmm7 = [ [0.99000001, 0, 0, 0], [0x3F7D70A4, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1562876448

 

Win 10, 6700K @4.5, 16GB DDR4, 3xSSD, GTX 980Ti (crashes with or without OC ).

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Re: Apex won't start. Crashes after intro without any error message.

★★★ Novice

Ok, seems like they have fixed that issu just now.

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Re: Apex won't start. Crashes after intro without any error message.

★★★ Novice

Ok, seems like they have fixed that issu just now.

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Re: Apex won't start. Crashes after intro without any error message.

Community Manager

Glad to hear! :D @iamHoshi  

 

/Atic 

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Re: Apex won't start. Crashes after intro without any error message.

[ Edited ]
★ Novice

What seemed to be the issue, and how was it resolved? I started having this issue this week...constant crash after intro. Re installs of both Origin and the game work only temporarily. The game will crash somewhere in the middle of combat or character selection, after I have had a few games and the cycle repeats. Any clues as to what to do? I have never had an issue with this game in the past. Just all of a sudden this game does not run anymore. Just when I hit Diamond rank too.

I'm not sure if the attached crash file is connected. The issue i'm having never produced an error message before. But this current crash mid game spat one out. I wonder if it can allude to anything? Pls help. @EA_Atic 

Message 4 of 7 (367 Views)
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Re: Apex won't start. Crashes after intro without any error message.

[ Edited ]
★★ Newbie

I started getting this problem today. currently trying to reinstall origin/apex etc.

Message 5 of 7 (351 Views)
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Re: Apex won't start. Crashes after intro without any error message.

[ Edited ]
★★★★ Novice

Me too i'm having the same problem this week my games just keep crashing when i hit the data center menu of apex my screen turns black every time i hit the data center main menu of apex legends it crashes i reinstalled it but nothing worked i dont know why this is happening to me just now as i also never experience this on any game on my pc i even try tried the program compatibility troulbleshooter all it says is fix r5apex program file or r5apex is incompatible so i need help to fix this if anyone knows how to fix this issues im having aswell.

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Re: Apex won't start. Crashes after intro without any error message.

★★★ Novice

hello!

You need to delete all your friends who plays not apex legends right now

or you can start game without UTP cable inside, and put it in when the screen will be show.

Message 7 of 7 (244 Views)
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