Apex won’t launch game on Xbox

[Naturalstateguy]

I’m honestly not sure if this is on Xbox’s side strictly or if somethings going on with Apex itself. For the last week and a half, when I go to play Apex,I will click on the icon, the Xbox will say this while it might take a minute or two, then it throws up a screen telling me to uninstall and reinstall the game. I’ve already hard restart of the Xbox, as well as uninstalling and reinstalling, and nothing has helped.

[Naturalstateguy · Accepted solution]

Well I tried uninstalling and reinstalling the game again overnight last night as well as hard resetting for a second time, and it finally started working again. I also just got a text from Xbox saying that their games and gaming status servers were up and running again that may have had a hand in it.

[hggrreew1111]

Apex is just badly optimized on console... 

[EA_Kent]

Hey @Naturalstateguy, 

Do you have Apex Legends installed on an external storage drive, or is it saved to the drive that's built into your Xbox? 

/Kent

[Naturalstateguy]

It was originally on the Xbox’s storage drive, before getting moved to an external one that has been working fine up until this point. We have not gotten any new big games within the last few weeks, and as far as I know if there’s been no major shifts in that storage so there should still be plenty of space left.

[EA_Kent]

@Naturalstateguy 

Would it be possible to try moving it back to the internal drive to test and see if you're able to launch it from there? 

/Kent

[Naturalstateguy · Accepted solution]

Well I tried uninstalling and reinstalling the game again overnight last night as well as hard resetting for a second time, and it finally started working again. I also just got a text from Xbox saying that their games and gaming status servers were up and running again that may have had a hand in it.

[EA_Kent]

@Naturalstateguy 

Ah, I see. That definitely could have been causing the issue. Thanks for following up and letting me know it's working now! 

/Kent

[Tjackslynan]

I have another issue, when im starting up the game and it shows me the intro clip on Apex and then it just shuts down the game and its been like this since the new update yesterday and i have re-installed and everything and it still doesn’t work.. 

would be nice with some tips or help on how to fix this issue. 

[EA_Mako]

Hey @Tjackslynan,

This thread is quite old and is being locked here to avoid further necroposting.
 
Feel free to follow along in this thread instead as it's regarding the current situation and has some steps you can try as a workaround while we're getting things fixed up. 

Solved: Re: Crashes after intro on xbox series x - Answer HQ (ea.com)