Apex start screen freezes (Xbox X)

[Kepeq0095]

Hi,

When I access to the lobby screen, my legend is frozen and I can only access to Play and Club menus. Legends and shop are greyed out. After 30 seconds I have the error "The connection with the server expired..."

There's another account on the same console, and that works perfect. It seems a problem with my user.

Things I´ve tried that I´ve read in this forum:

- Reinstall the game

- Delete local files

- Delete my account

- Unplug the power for 1 minute

- Reset the console with power button pressed at least 10 seconds

- Clear alternate Mac address.

I don´t know what else I can do.

Help please.

Thanks in advance.

[EA_Barry]

@Kepeq0095 

Check if the troubleshooting on the following thread has any effect, thanks.

https://answers.ea.com/t5/Technical-Issues/Long-connection/td-p/10540992

[Kepeq0095]

I´m afraid not.That thread is about PC. I play on a xbox series x.

[Kepeq0095]

Hi @EA_Barry ,

any other solution?

Thanks!