Re: Apex start failure.

by SchiKro
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Original Post

Apex start failure.

[ Edited ]
★★★ Novice

Game launches and then closes down.

It closes when it is on loading screen.

Some times it may it may start, but usually won't.

I have tried reinstalling and repairing.

It's been 3 days now , please help.

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Re: Apex start failure.

EA DICE Team
Hey, @SchiKro  make sure that all drivers for windows are up to date. 
 
You can also try to do a clean boot to see if there any programs messing with Apex and turn off any overlay programs for example Discord or Nvidia experience.
 
Worth to reinstall the GPU drivers for your PC.
 
Let me know if this works or not for you. Standard smile
 
/Atic
Message 2 of 10 (621 Views)

Re: Apex start failure.

[ Edited ]
★★★ Novice

@EA_AticNothing happened with these :/ What complicates me is that sometimes the game is running smoothly and sometimes it won't even pass the loading screen.

Message 3 of 10 (602 Views)

Re: Apex start failure.

Hey @SchiKro 

Could you maybe attach a Dxdiag file to your post.

This way we have a little bit more information about your system.

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Message 4 of 10 (595 Views)

Re: Apex start failure.

★★★ Novice

@Zeelmaekers Already done , please check the initial post.

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Re: Apex start failure.

[ Edited ]

Hey @SchiKro 

Whoops, i see. Looked over it.
Alright, I got some troubleshooting steps for you.

 

Clean Driver install.

Download DDU (Display driver uninstaller),

Run it and Have it remove all NVIDIA Software / Drivers.

If you previously Owned an AMD, have it remove those as well.

Download the Driver Package.

Install drivers using Custom.

Uncheck the services you do not use.

Check the Clean Install box.

 

Disable Fullscreen Optimization
Locate the R5Apex.exe file.

Most of the time located here: (C:\Program Files (x86)\Origin Games\Apex)
Right click this file and select properties.

Go to Compatibility and check Disable Full screen Optimizations.

 

If you could try these steps for me and let me know if that changes anything.

 

 

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Message 6 of 10 (575 Views)

Re: Apex start failure.

★★★ Novice

@Zeelmaekers Thanks for your time. 

@EA_Atic 

Thank you both for your suggestions , there has been an update of about 800mb about an hour ago and seems the problem to be fixed. If this problem come up tomorrow again, i will follow Zeelmaekers steps and let you know.

Message 7 of 10 (547 Views)

Re: Apex start failure.

[ Edited ]
★★★ Novice

Yesterday everything worked normaly and i got a chance to log in once today. I now cannot "start" the game again , as i mentioned in first place.

@Zeelmaekers  I tried your steps today,  as you mentioned and nothing happened, thank you anyway.

@EA_Atic  Please do something about it asap, i am unhappy with the situation. A 0.8gb patch seemed to have fixed the problem yesterday , but it obviously didn't, and i don't think it is my pc's fault whatsoever.

I am losing all the exp , sr and daily challenges, i could get and accomplish, having this problem since last Saturday (5 days now).

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Re: Apex start failure.

Hey @SchiKro 

Thanks for updating us.

Do you have this problem in other games ?
You have a lot of bad_module_info crashes.

 

Could you make sure all drivers are up-to-date.

And have the latest BIOS on your system.

A handy tool to see if all drivers are up-to-date is easy driver 

 

If you have a spare GPU laying around, could you try that GPU and see if that changes anything?

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Message 9 of 10 (478 Views)

Re: Apex start failure.

★★★ Novice

Ok , i have tried , possibly , everything you said (except to change the gpu as i dont have any spare).

The game sometimes will let me play and some not.

I don't know what is going on , i have reinstalled gpu drivers about 5 times and nothing changed.

It is the last chance i give to the game to run following your recomendations ,otherwise i will uninstall it completely.

It is not vitable to try 10 different things everytime i want to play in order to have fun. I like the game a lot , but i lose so much time in order to play for an hour and i dont even know what helped the game to run each time.

I updated everything , I tried to run the game with previous gpu drivers' versions , i tried uninstalling recently downloaded programmes ect.

Please make your last recomendations or let me just rip the game from my pc.

@Zeelmaekers  @EA_Atic )

 

PS. It is insane you (as EA) wouldn't let me speak in help chat because once i tried to, the indicator said 45min and i went to take a shower and after 15min your service had answered me and didn't let me try chatting with them again (at least 3-4 days after the incident). Call's option won't help as i am from Greece and you don't support calls to this country of Europe, as i found out !!!!!!! (you dont have the country code available for calling)

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