Re: Apex legends

by EA_Illium
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Apex legends

★★★ Newbie

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number That isn’t the issue and also I don’t know sorry
Enter RAM memory size in GB 6
What is your gamertag/PSN ID/EA Account name? BlackBrry
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It’s steam
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to play apex legends
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can’t play Alex legends for like another hour.
What should be happening instead? I can play
Steps: How can we find the bug ourselves? I honestly don’t know

My apex legends keeps getting out and saying it’s not installed, then when I push install it starts verifying that I have all the files. It does this for like 40 minutes every day, so I want it to stop.

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Accepted Solution

Re: Apex legends

Community Manager

@TheBlackBrry Can you make sure any security software you have is allowing Apex and Steam through, also can you try to Verify via Steam?


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Re: Apex legends

Community Manager

@TheBlackBrry Can you make sure any security software you have is allowing Apex and Steam through, also can you try to Verify via Steam?


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


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