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Re: Apex legends - server time out

by EA_Blueberry
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Original Post

Apex legends - server time out

★★★★ Novice

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? S_Apathy
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby, main menu, character selection, and during gameplay
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. It happens during all parts of the game.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 26.05.19 10:00am pst
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game bumps me out to the main menu. I then see a message saying “Error: Connection to server timed out. See ea.com/unable-to-connect for additional information.
What should be happening instead? I should be able to play the game. All of my other games work fine with their online portions.
Steps: How can we find the bug ourselves? I’m not sure.

I’ve also tried changing the data center when given the option after timing out and being bumped to the main menu. 

Message 1 of 4 (131 Views)
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Re: Apex legends - server time out

Community Manager

@SimonApathy 

 

Sorry to hear it's timing out on you. Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4) It's been working for people having constantly having disconnections and server timeout errors.

/Blueberry

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Message 2 of 4 (103 Views)

Re: Apex legends - server time out

★★★★ Novice

Thank you. But that doesn’t seem to be working for me either. 

Message 3 of 4 (88 Views)

Re: Apex legends - server time out

Community Manager

If you're playing on WiFi try going wired to see if you have better results. If you're on a wired connection, see if WiFi actually gives you better strength. 

 

We have some steps for connection troubleshooting below, check them out and keep us updated on the results.


Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 4 of 4 (63 Views)

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