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Apex legends not loading xbox one

by Only1ChasinDotz
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Original Post

Re: Apex legends not loading xbox one

★★★ Newbie

Tried that a couple times over the past few days, tried again just now and the issue still persists.

Message 41 of 76 (349 Views)

Re: Apex legends not loading xbox one

Community Manager

@danielrphipps 

 

Do you have a lot of people on your friends list? If so, try deleting some of them and let me know if that helps.

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Message 42 of 76 (340 Views)

Re: Apex legends not loading xbox one

★★★ Newbie

I had 27, deleted all of them, and it’s still not working

Message 43 of 76 (334 Views)

Re: Apex legends not loading xbox one

Community Manager

@danielrphipps 

 

Thanks for trying. Do you use a custom gamerpic by chance? I've seen a similar issue caused in another game when using them. If so, can you try choosing a default one to see if that helps?

Aljo.png
Message 44 of 76 (329 Views)

Re: Apex legends not loading xbox one

★★★ Newbie

Unfrickin believable, after a week and at least 12 hours of research and troubleshooting, changing my gamer pic fixed it. Thank you for the help.

 

Message 45 of 76 (326 Views)

Re: Apex legends not loading xbox one

Community Manager

@danielrphipps 

 

It's a weird issue for sure. I have no idea why a custom gamerpic would cause that, but I've seen it happen on NHL as well. Glad to know it resolved this for you. If you have any other issues, please let us know. Have fun and stay safe Standard smile

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Message 46 of 76 (324 Views)

Re: Apex legends not loading xbox one

★ Apprentice

Hi, I am having the same issues I have tried everything on this thread as well as trying to get help from Microsoft but it is defiantly an EA account problem solely with my Apex Legends game. Every other game works part from Apex Legends. It has been 2 days now and I still can't get it to work. please help :'( 

Message 47 of 76 (316 Views)

Re: Apex legends not loading xbox one

Community Manager

@Itizwaatitiz 

 

Did you try the customer gamerpic suggestion from a couple of posts back?

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Message 48 of 76 (313 Views)

Re: Apex legends not loading xbox one

★ Apprentice
@EA_Aljo Hey, Yes I tried that still not working :'(
Message 49 of 76 (301 Views)

Re: Apex legends not loading xbox one

Community Manager

@Itizwaatitiz 

 

What exactly is happening?

Aljo.png
Message 50 of 76 (295 Views)
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