Apex legends not loading xbox one

[EA_Aljo]

@BambyBuu 

Are you getting this after power cycling your console? If so, try clearing the alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Try playing again and let me know if you continue to have the same problem.

[BambyBuu]

It said error loading “common.rpak” and kicked me off again.

[EA_Aljo]

@BambyBuu 

Just to be sure, you said you're playing on Xbox One, right?

[BambyBuu]

---

---

That is correct.

[BambyBuu]

Any new leads?

[EA_Aljo]

@BambyBuu 

Try deleting and installing Apex Legends. Let's see if that helps.

[EA_Aljo]

@BambyBuu 

I am responding as quick as I can. Please be patient. Thank you.

[BambyBuu]

I am trying the reinstall method now.

i apologise I just thought you left or something.

sorry 

[EA_Aljo]

@BambyBuu 

I'm still here for a couple of hours. I just have a lot of different messages and forums to monitor so it can take a bit to respond.

[BambyBuu]

Hello, I tried it again today but it says there is a problem with your saved games. I did what it told me to do but it still doesn’t work