Apex legends not loading xbox one

[EA_Aljo]

Hello, @BambyBuu 

What exactly is happening and what is the error you are seeing? Thanks!

[BambyBuu]

Sorry, I load it multiple times and it just doesn’t work. It crashes the game, exiting it

[BambyBuu]

Hello?

[BambyBuu]

Please may someone help me?

[BambyBuu]

Please?

[EA_Aljo]

@BambyBuu 

Please don't spam messages asking for a response. Thank you

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[BambyBuu]

Sorry. I apologise.

i will text back in a few mins to tell you what happened

i mean comment

[EA_Aljo]

@BambyBuu 

Sounds good. Thank you.

[BambyBuu]

It said: error reading “rpak” error 0x0000045d

[BambyBuu]

And kicking me out of the game