Apex legends not loading xbox one

[Xamogelasth7]

@EA_Aljo Hi i play on xbox one

[EA_Aljo]

@Xamogelasth7 

Thank you. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[Gherkin247]

I have tried everything on the internet but when I get to the loading screen with catylyst and seer nothing happens 

[Gherkin247]

Sorry I mean when I try to press a nothing happens

[Gherkin247]

When I try to join by friends it will get me into the lobby but I have no input

[Gherkin247]

Also I think it is supposed to say panic button in the intro  to the game before the press a screen but mine just stops at ea

[EA_Aljo]

@Gherkin247 

What platform are you playing on?

[Gherkin247]

Xbox series s

[EA_Aljo]

@Gherkin247 

Try clearing your alternate MAC address with these steps -

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

[Gherkin247]

I’ve tried that multiple times, it doesn’t work