Apex legends not loading xbox one

by Only1ChasinDotz
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Original Post

Re: Apex legends not loading xbox one

Community Manager

@AC676 

 

Have you tried deleting and reinstalling Apex?

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Message 91 of 196 (450 Views)

Re: Apex legends not loading xbox one

★★★★ Novice

Yes but it did not work I will try it again because I am at work

 

Message 92 of 196 (446 Views)

Re: Apex legends not loading xbox one

Community Manager

@AC676 

 

Can you also get me a screenshot of the error?

Aljo.png
Message 93 of 196 (443 Views)

Re: Apex legends not loading xbox one

★★★★ Novice

I will try at like 2 o' clock  and my game is still reinstalling. 

Message 94 of 196 (434 Views)

Re: Apex legends not loading xbox one

Community Manager

@AC676 

 

Sounds good. Just let me know when you get it done.

Aljo.png
Message 95 of 196 (432 Views)

Re: Apex legends not loading xbox one

★★★★ Novice

My game is still Reinstalling I have 13GB left. I don't know if I can get you a screenshot though sorry.

Message 96 of 196 (425 Views)

Re: Apex legends not loading xbox one

Community Manager

@AC676 

 

All you have to do is hit the gude button on your controller and then Y to capture a screenshot. Once it's uploaded, just download it and add it to your response.

Aljo.png
Message 97 of 196 (421 Views)

Re: Apex legends not loading xbox one

★★★★ Novice

The second uninstall and reinstall is not done However I can now load the game during the install. I do not have an EA account on my Xbox so I did not know how to upload the screenshot to you. I want to see if it will work once the install is done.  

Message 98 of 196 (419 Views)

Re: Apex legends not loading xbox one

Community Manager

@AC676 

 

You have to have an EA account. You wouldn't be able to play Apex without one. As far as uploading it goes, help with that can be found here.

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Message 99 of 196 (403 Views)

Re: Apex legends not loading xbox one

★★★★ Novice
@EA_Aljo The message for the game not working gets cut out when you hit the menu button so I can't help you there sorry but my game seems to be working now. Note the game is not fully installed.
Message 100 of 196 (399 Views)