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Apex legends not loading xbox one

by Only1ChasinDotz
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Original Post

Accepted Solution

Apex legends not loading xbox one

★★★ Newbie

Need some help my friends. Apex legends on xbox my son's game doesn't load, on the loading screen you press A then it starts to spin then freezes. Any help with this issue is much appreciated. P.s have uninstalled and installed game, still the same.

Message 1 of 82 (8,196 Views)

Accepted Solution

Re: Apex legends not loading xbox one

Community Manager

@xillMatiCx_qdk6 

 

Thanks for trying. Next, I'd like you to clear the alternate MAC address with these steps:

 

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

 

Let me know what happens.

Aljo.png

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Message 7 of 82 (8,067 Views)

All Replies

Re: Apex legends not loading xbox one

Community Manager

Hi there, @Only1ChasinDotz.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Aljo.png
Message 2 of 82 (8,141 Views)

Re: Apex legends not loading xbox one

★★★ Newbie

I’m haveing this same problem and did everything you said in your reply but nothing has worked I have restarted everything and uninstalled twice and reinstalled and still stuck in continuous spinning loading screen after I try to sign in on main menu.

Message 3 of 82 (8,099 Views)

Re: Apex legends not loading xbox one

Community Manager

@xillMatiCx_qdk6 

 

Do you have another gamertag you can try? Just as a test.

Aljo.png
Message 4 of 82 (8,081 Views)

Re: Apex legends not loading xbox one

★★★ Newbie

Yes yes I do try’s to same thing with that one but got same results 

Message 5 of 82 (8,072 Views)

Re: Apex legends not loading xbox one

★★★ Newbie

In the bottom eft hand corner of the menu screen there is also text saying data center: 0%

 

Message 6 of 82 (8,070 Views)

Re: Apex legends not loading xbox one

Community Manager

@xillMatiCx_qdk6 

 

Thanks for trying. Next, I'd like you to clear the alternate MAC address with these steps:

 

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

 

Let me know what happens.

Aljo.png
Message 7 of 82 (8,068 Views)

Re: Apex legends not loading xbox one

★★★ Newbie

That worked thank you so much for your help you guys at ea are the best for feedback on problems amazing customer service thank you

Message 8 of 82 (8,043 Views)

Re: Apex legends not loading xbox one

Community Manager

@xillMatiCx_qdk6 

 

Great! Glad to hear you can play again. If you have any more issues, let us know. Have fun Standard smile

Aljo.png
Message 9 of 82 (8,024 Views)

Re: Apex legends not loading xbox one

★★★★ Novice

It doesn’t work, I can’t do anything. It throws out an error code that isn’t on Xbox support

 

Message 10 of 82 (7,597 Views)
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