Apex legends keep connecting to match

[soVeat_IQ]

Apex legends keep connecting to match 

[EA_Kent]

Hey @soVeat_IQ. 

Can you give me a bit more info on what's happening exactly? Is it getting stuck on matchmaking? Have you checked to make sure you've installed the update that went live yesterday?

/Kent

[soVeat_IQ]

thanks @EA_Kent 

Of course, I updated the game(apex legends). I repaired the game from origin. I even deleted the game and origin and brought them back

It all started suddenly
When I press the button to search for a match
lasts forever
Even when I hear the match finding sound ..
With freezing in the image of legend
I cannot stop the search
and cannot join the game even when i restart it
.... whether I was at a party
Or solo if in a party my mates had no trouble 
its keep happening since 1 mounth
some days i can  play between 2 am and 6 am
but i can play battelfeild 1 at any time

i have tryed to change the DNS.IP and restart the tp-link nothing worked

By the way, I am from a country with very bad internet
But none of my friends experienced my problem with finding the match
in apex legends
Excuse my English <3
All thanks and appreciation for the follow-up 

[soVeat_IQ]

this is an old video from last season but with same problem 

-note>>>> whether its fire range . rank . duos . or trios 

-my ping is around 90ms at all

you can check the video from this link ... you know bad upload  

https://www56.zippyshare.com/v/j6JnhKDC/file.html 

and thanks again  @EA_Kent 

/ali 

[EA_Kent]

@soVeat_IQ 

Got it, thanks!

Let's try running through some other connectivity troubleshooting steps to see if that helps with this. First, I'd recommend starting off with the basic connectivity steps from the EA Help website. 

If it keeps happening after that check out the PC-specific steps as well. Let me know if you're still having any trouble connecting after that. Thanks again. 

/Kent

[soVeat_IQ]

@EA_Kent  

 I tried them all
Except: mymsinfo
 Because "you currently do not have any cases with us" shown

when i opened my case 

and nothing changed 

still freezing and keep connecting to match 

thanks again 

[EA_Kent]

@soVeat_IQ 

Thanks for giving it a shot for me. 

Would you also be able to try changing your DNS settings in Windows to see if that makes a difference as well? I've seen cases where using a different DNS can help with issues like this. 

You can change the DNS settings through the TCP/IP Settings in Windows. You can find more info on how to get there over at the Microsoft Support website. If you choose Manual you can enter your own DNS. I usually recommend using the public Google DNS (primary: 8.8.8.8, secondary: 8.8.4.4), but if there's a different public DNS you would prefer using that should also be OK. 

Let me know how that goes. Thanks!

/Kent

[soVeat_IQ]

@EA_Kent  

didnt work  

[EA_Kent]

@soVeat_IQ 

Thank you for giving that a try. 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on the PC that could be interfering with the game that may help get around it. 

For more info on how to set up a Clean Boot check out the EA Help website. Let me know if you're still having the same issues connecting to a match after that. 

/Kent