Apex legends - dxgi_error_device_hung

by mankeyjamie
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Original Post

Re: Apex legends - dxgi_error_device_hung

★ Novice

On 430.86 are problem?

Message 191 of 340 (6,702 Views)

Re: Apex legends - dxgi_error_device_hung

★★★ Apprentice

Yes on 430.86 this error still occurs

Message 192 of 340 (6,661 Views)

Re: Apex legends - dxgi_error_device_hung

★★★ Newbie
@mankeyjamie im hung
Message 193 of 340 (6,509 Views)

Re: Apex legends - dxgi_error_device_hung

★★★ Newbie
@smykoI im hung
Message 194 of 340 (6,508 Views)

Re: Apex legends - dxgi_error_device_hung

[ Edited ]

If you have this problem, can you maybe tell me if your card is overclocked or not?

This crash can also happen because of a too weak power supply.

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Message 195 of 340 (6,492 Views)

Re: Apex legends - dxgi_error_device_hung

★★★ Apprentice

I don't know about his spec but for example i have rtx 2060 and 550w power suply seasonic and I have this crash only in apex otgher games run just fine and benchmarks are stable.

Message 196 of 340 (6,449 Views)

Re: Apex legends - dxgi_error_device_hung

★★★ Newbie

I never overclock my card. If this problem results from a weak power supply, I'm not going to buy a new one just to play this game. It's ridiculous.

Message 197 of 340 (6,430 Views)

Re: Apex legends - dxgi_error_device_hung

★★★ Newbie

How do you know a weak power supply can cause this crash? Genuinely curious because I also am having this issue and I just bought a new 850W EVGA GOLD+ PSU

Message 198 of 340 (6,286 Views)

Re: Apex legends - dxgi_error_device_hung

★ Novice

Happening as well. The error prevents the game from loading now. 

Spec:

X470 F Gaming (MOBO)

Ryzen 7 3700X 

ASUS Radeon 5700XT

 

Message 199 of 340 (5,874 Views)

Re: Apex legends - dxgi_error_device_hung

[ Edited ]
★★★★ Apprentice

Hello everyone.  My name is Manuel and I am part of the NVIDIA Customer Care team.  I would like to collect some information from users experiencing DXGI errors while playing Apex Legends with GeForce graphics cards so that our team can look into this.  Here are some ways you can help us:

 

1) Fill out the NVIDIA driver feedback form below.  Include as much information as you can to help us reproduce your system (graphics settings used, how long does it take to reproduce, any suggests are appreciated):
GeForce Feedback

 

2) For more advanced users, it would help us out a lot if you could collect a full crash dmp file when the game crashes.  The following FAQ explains how to collect full dmp files:

https://nvidia.custhelp.com/app/answers/detail/a_id/3335

 

The email address to send the dmp file is located at the end of the FAQ above.  

 

If you are sending a full dmp file, please also send us your Microsoft System Information file as described below so we know what your system configuration is like as well:

https://nvidia.custhelp.com/app/answers/detail/a_id/2507/

 

Thank you in advance for your assistance.

 

Regards,

Manuel

NVIDIA Customer Care

www.twitter.com/ManuelGuzman

Message 200 of 340 (5,817 Views)