Re: Apex legends crashing without error

by 2Cavalier
Reply

Original Post

Re: Apex legends crashing without error

★★ Apprentice

Check your event viewer for the error. 
For windows 10 search for "event viewer desktop app" 
Once Event Viewer is up Event Viewer (Local) > Windows Logs > Application
You will see 3 different kinds of notifications. Warning, error and information.
Under Error you can see the exact time the error occurred. 
Copy and paste or screen shot "General" and "Detail" Tabs that occurred when the crash happened. 
Do this again for "System" and "Hardware Events"


Being able to see the exact errors will make it much easier to diagnose and fix issues. 
I can possibly help with that information. 

Message 1321 of 1,756 (2,502 Views)

Re: Apex legends crashing without error

★★★★★ Novice

Just got this one: 

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000001
Faulting process id: 0x1c88
Faulting application start time: 0x01d4ce5fda73a3ec
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: e9bf5646-5223-41d8-9658-6cbcb6471e5f
Faulting package full name:
Faulting package-relative application ID: 

Message 1322 of 1,756 (2,500 Views)

Re: Apex legends crashing without error

★★★★★ Novice
Session "dfa2c640-651d-488d-a479-2fd7a7ca6e29" failed to start with the following error: 0xC0000035
Message 1323 of 1,756 (2,498 Views)

Re: Apex legends crashing without error

[ Edited ]
★★ Apprentice

@2Cavalier wrote:

Just got this one: 

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000001
Faulting process id: 0x1c88
Faulting application start time: 0x01d4ce5fda73a3ec
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: e9bf5646-5223-41d8-9658-6cbcb6471e5f
Faulting package full name:
Faulting package-relative application ID: 



Bad module info is an access violation because of a bad address. Could be the app or could be your memory not writing correctly. 
To fix this issue head to the microsoft website and download RAMMAP
https://docs.microsoft.com/en-us/sysinternals/downloads/rammap
Select empty> empty working sets

This clears memory cache
then attempt to run the game again.

Second Solution:
Go to the game EXE file > rightclick > properties > compatibility > check "disable fullscreen optimizations"
attempt to run the game again

This error is from a windows update last year that did not get fixed. 

Message 1324 of 1,756 (2,497 Views)

Re: Apex legends crashing without error

★★★★★ Novice
DllHost (12844,G,98) The beta feature EseDiskFlushConsistency is enabled in ESENT due to the beta site mode settings 0x800000.

Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: bad_module_info
P2: 0.0.0.0
P3: 00000000
P4: unknown
P5: 0.0.0.0
P6: 00000000
P7: 0000000000000001
P8: c0000005
P9: 0000000000000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8093.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_bad_module_info_8e5a94f0ee71ab49ef32bb3eae433f4b89cf918_85207d7d_174276af

Analysis symbol:
Rechecking for solution: 0
Report Id: e9bf5646-5223-41d8-9658-6cbcb6471e5f
Report Status: 100
Hashed bucket:
Cab Guid: 0


- System

- Provider

[ Name] Windows Error Reporting

- EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2019-02-27T05:57:17.960824600Z

EventRecordID 736808

Channel Application

Computer DESKTOP-BLHK2OG

Security


- EventData


0
BEX64
Not available
0
bad_module_info
0.0.0.0
00000000
unknown
0.0.0.0
00000000
0000000000000001
c0000005
0000000000000008

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8093.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_bad_module_info_8e5a94f0ee71ab49ef32bb3eae433f4b89cf918_85207d7d_174276af

0
e9bf5646-5223-41d8-9658-6cbcb6471e5f
100

0
Message 1325 of 1,756 (2,492 Views)

Re: Apex legends crashing without error

[ Edited ]
★★ Apprentice

@2Cavalier wrote:
DllHost (12844,G,98) The beta feature EseDiskFlushConsistency is enabled in ESENT due to the beta site mode settings 0x800000.



Ive edited my previous post with a possible solution If it does not work it is the app

Message 1326 of 1,756 (2,485 Views)

Re: Apex legends crashing without error

★★★★ Novice

Can you guys put all that in ENGRISH now? 

Message 1327 of 1,756 (2,457 Views)

Re: Apex legends crashing without error

★★ Apprentice

Ive posted 2 possible solutions. 

Message 1328 of 1,756 (2,452 Views)

Re: Apex legends crashing without error

★ Novice
I have 2080ti but still crashing :D im quit this game.
Message 1329 of 1,756 (2,787 Views)

Re: Apex legends crashing without error

Unfortunately got crashed out of a game again to my desktop yesterday February 26, got a notification right after that Apex Legends needed to update. I do the update of 35mb and crashed next game again. This happened while I was using the Discord web app from my browser, with +fps_max unlimited. Which was working fine for about 1 day.
 
I'm back at +fps_max 80 and using the Discord software app from my harddrive again, instead of the web app from the browser.
 
My system:
Intel Core i5-9600K - OC all 6 cores to 4.8Ghz
Asus ROG STRIX GTX1080 8G
Samsung 970 Evo 500GB M.2 SSD
G.Skill Aegis F4 3000 16GB - OC to 3200
Message 1330 of 1,756 (2,429 Views)