Apex legends crashes when i go into the lobby

[Godviper666]

Help I keep getting kicked out my game it will let me jump in the game but it will kick me out every five minutes saying your connection to server timed out I’m on Xbox help

[vreil360]

@EA_Kent XBox One - Short Read error

[BeachyB919]

For me after the update (pc) origin would pop me offline after about a minute saying it needed an update, but restarting didn't fix it using launcher. Tried to repair Apex, but couldn't get past 48% due to offline pops ( ping test said I was not offline on my end).  Have is set to automatically update, so I didn't think it needed an update.

Tried launching from web browser, and updated origin there. Then repaired game for good measure (completed with no more offline). Closed web browser and went into desktop launcher and worked fine. Problem solved for me.

[AllieKatt20]

Hello I play on Xbox one, so for the last few months maybe like 1 and a half, everytime I get the hit A to continue into the game it pops up EA account is invalid, I don't remember even hooking apex to an EA account, I do game share, so maybe it's going off theirs, and I can't find anywhere to hook my Xbox account to an EA account

[StepSisMarry]

@Mario56XD Mine says account invalid and I don’t know how to fix it do you?

[StepSisMarry]

@EA_Kent Xbox one

[EA_Kent]

Hey all. 

Thanks for the details!

For you Xbox folks can you try a couple things for me to see if it helps? First, try running through the basic connectivity troubleshooting steps over at the EA Help site to see if that helps at all. If you're still crashing or disconnecting after that check out the Xbox-specific steps as well. Let me know if that makes any difference at all. 

If you're getting an "invalid account" error, try setting a new password on your EA Account, if possible. That can often help get past this particular error message. You can find more details on how to reset it over at the EA Help site. If you're still running into the same error message afterward please reach out to the EA Help team so they can take a look. Visit the EA Help website for more details on how to create a case with them. You can also speak with them via Twitter or Facebook as well if you prefer. 

/Kent

[AllieKatt20]

How would I contact someone on Facebook they don't have a link to contact over there. No email shown,

[CharliBla839382]

Xbox one 

[CharliBla839382]

I launch apex and the screen turns black and puts me back on home screen this is only with apex other games are fine