Apex legends causes PC to restart

[RockyRock312]

Hi after the 3.0.7 N33 update, when I try to launch the game from origin ,after the easyanticheat loading 

PC restarts automatically and the game won't open.

Please help!!

Before this update my game was fine.

I tried updating my bios and graphics card driver, repairing the game , reinstalling the game, turning off origin in-game overlay

But none of them worked !!

 My specs:

Windows 10 enterprise x64 version 14393

Gtx1050 2gb

Ram 8gb

Asus z170-p

Core i5-6400 2.70

Please help !!!

[The_Tibber · Accepted solution]

The kernel 41 error is a common error that tells you the PC has turned off unexpectedly.

Okay lets do clean up checks so we can eliminate possible causes.

1: Anti malware to get rid of any possible viruses: https://www.malwarebytes.com/antirootkit/ (select the restart and clean method once installed)

2: Open command prompt and type this in: sfc /scannow then press enter.

3: Re do the ChkDsk in command prompt.

If this still fails then a test for the drives partitions is needed which you can get here: https://www.passmark.com/products/diskcheckup/

Now if the software detects failure of the Drive i suggest backing up everything on that drive and then replacing the drive.

Post the results here if you need a second opinion!

[The_Tibber]

Hello,

Could you make a event viewer report of the crash for me?

How to right here: https://answers.ea.com/t5/Technical-Issues/No-error-code-Read-here-for-extended-diagnositics-support...

[RockyRock312]

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 6/15/2019 2:50:24 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),
User: SYSTEM
Computer: DESKTOP-7D6QLL8
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>4</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2019-06-15T10:20:24.051795200Z" />
<EventRecordID>53404</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-7D6QLL8</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsTn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
</EventData>
</Event>

This is the first one error in event viewer

[RockyRock312]

And this is The other one which happend 3 second after Kernal error :

Log Name: System
Source: Microsoft-Windows-Ntfs
Date: 6/15/2019 2:50:21 PM
Event ID: 98
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-7D6QLL8
Description:
Volume C: (\Device\HarddiskVolume4) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Ntfs" Guid="{3FF37A1C-A68D-4D6E-8C9B-F79E8B16C482}" />
<EventID>98</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2019-06-15T10:20:21.100079100Z" />
<EventRecordID>53401</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="152" />
<Channel>System</Channel>
<Computer>DESKTOP-7D6QLL8</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriveName">C:</Data>
<Data Name="DeviceName">\Device\HarddiskVolume4</Data>
<Data Name="CorruptionActionState">3</Data>
</EventData>
</Event>

[RockyRock312]

And this is my Dxdiag 

[The_Tibber]

Alright, right click your windows icon and run command Prompt (Admin)

Then put this isn there and press enter: CHKDSK /F

This will check your diskdrives for corruption and fix them.

To make doubley sure everything is okay check the data cables running from the motherboard to the harddrives inside your PC.

Your looking for cable that are damaged, not in the sockets correctly or crushed/pinched/creased in some that would weaken the data connection.

Keep me posted on the results :D

[RockyRock312]

It doesn't let me to do it 

I even tried Y and restarted my PC but nothing happend and it still says i cant do it

And what about my kernel error 41 ?

[The_Tibber · Accepted solution]

The kernel 41 error is a common error that tells you the PC has turned off unexpectedly.

Okay lets do clean up checks so we can eliminate possible causes.

1: Anti malware to get rid of any possible viruses: https://www.malwarebytes.com/antirootkit/ (select the restart and clean method once installed)

2: Open command prompt and type this in: sfc /scannow then press enter.

3: Re do the ChkDsk in command prompt.

If this still fails then a test for the drives partitions is needed which you can get here: https://www.passmark.com/products/diskcheckup/

Now if the software detects failure of the Drive i suggest backing up everything on that drive and then replacing the drive.

Post the results here if you need a second opinion!

[emiliano1616]

@RockyRock312 I now this is an old thread... but as December 2020 I was still facing this issue with my brand new desktop computer and I found ZERO solutions on this issue online.

The magical solution was to update the BIOS of motherboard (I have a Asus TUF B550 plus - WIFI AM4)

And that's it. 5 minutes solution

[Aidanzyz]

I had the same problem, everytime when I opened my Apex game my computer was restarting. I just downloaded the latest BIOS (Asus x570 TUF Plus/BR) for my motherboard and update some of the drivers and all fine again.