Apex crushes after EA/Respawn logo, doesn't create crash log. (17.08.19)

by EnclaveNature
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Apex crushes after EA/Respawn logo, doesn't create crash log. (17.08.19)

★★★★ Novice

Apex started crushing after EA/Respawn logo. It's show loading icon for about 2 seconds, then black screen, then crash. It happened around the time when the Iron Crown cosmetic became individually purchasable. Windows has also updated since then, It might be the cause, but I saw messages claiming that re-rolling Windows didn't help. 
I tried 
1. Fixing the game via Origin 
2. Reinstalling the game 
3. Updating the game, Origin says no update needed. 

4. Deleting video configs, which restore upon the game launch. 

5. Running a game as administrator. 

Nothing worked so far. The windows documents folder doesn't have any new crashlogs to see what error it is. 

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Re: Apex crushes after EA/Respawn logo, doesn't create crash log. (17.08.19)

★★★★ Novice
@EA_Blueberry Sorry for the delay. I figured out the issue - but only the latest windows update fixed it. Windows Event Monitor showed Bad_module_info error. After trying to solve it - it increased the time before crash, but it crashed anyway. Problem fixed itself after the Windows Update, so I assume it was error on their end.

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Re: Apex crushes after EA/Respawn logo, doesn't create crash log. (17.08.19)

★★★★ Novice

UPDATE: 
1. Tried moving the game from SSD to HDD, didn't help.

2. Launched Apex in Windows 7 compatibility mode - WORKED. Not sure how much it affects performance, but seems alright for now. 

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Re: Apex crushes after EA/Respawn logo, doesn't create crash log. (17.08.19)

★★★★ Novice
@EnclaveNature UPDATE 2:
Stopped working again for some reason. Compatibility mode doesn't work anymore.
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Re: Apex crushes after EA/Respawn logo, doesn't create crash log. (17.08.19)

Community Manager

@EnclaveNature 

 

Would you mind uploading a DxDiag for us so we can look at your full system specs?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

 

Blueberry.png
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Re: Apex crushes after EA/Respawn logo, doesn't create crash log. (17.08.19)

★★★★ Novice
@EA_Blueberry Sorry for the delay. I figured out the issue - but only the latest windows update fixed it. Windows Event Monitor showed Bad_module_info error. After trying to solve it - it increased the time before crash, but it crashed anyway. Problem fixed itself after the Windows Update, so I assume it was error on their end.
Message 5 of 5 (2,161 Views)