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Apex crashing since season 3 - access violation, close to desktop errors

by Bjzor
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Original Post

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Re: Crashes since start of Season 3!

★★★ Novice

Might as well be calling me DJ Khalid, cause:

Another one

Message 10 of 41 (559 Views)
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Apex legends crashing

★★★ Novice

apex_crash.txt


crash:
{
!!!unknown-module!!!: 0000000000000000
EXCEPTION_ACCESS_VIOLATION(execute): 0000000000000000
}
cpu: "Intel(R) Pentium(R) CPU G3220 @ 3.00GHz"
ram: 6 // GB
callstack:
{
kernel32: 000000000009B9B0
ntdll: 0000000000079015
ntdll: 0000000000057388
ntdll: 000000000006BF7D
ntdll: 000000000004043A
ntdll: 000000000006B61E
}
registers:
{
rax = 0x01000001
rbx = 0x1946D090
rcx = 0x141B36E0
rdx = 0x3625C8E0
rsp = 0x3625C848
rbp = 0x3625C950
rsi = 0x36261960
rdi = 0x00000001662DC618
r8 = 0x3625C8A0
r9 = 0x00000001662DC618
r10 = 0x000000013F0F0000
r11 = 0x3625C8A0
r12 = 15
r13 = 0x3625CBF0
r14 = 0x00000001661DCDF0
r15 = 0
rip = 0
xmm0 = [ [-nan, -nan, -nan, -nan], [-1, -1, -1, -1] ]
xmm1 = [ [0.042918455, 1, 0.95708156, 0], [0x3D2FCB43, 0x3F800000, 0x3F75034C, 0x00000000] ]
xmm2 = [ [0.042918455, 1, 1, 0.30303028], [0x3D2FCB43, 0x3F800000, 0x3F800000, 0x3E9B26C9] ]
xmm3 = [ [0, 0.69696975, 0.95708156, 0], [0x00000000, 0x3F326C9C, 0x3F75034C, 0x00000000] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 1, 0, -1], [0x00000000, 0x3F800000, 0x00000000, 0xBF800000] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [-0, -0, 0, 0], [0x80000000, 0x80000000, 0x00000000, 0x00000000] ]
xmm8 = [ [0.042918455, 0.30303028, 0.042918455, 0], [0x3D2FCB43, 0x3E9B26C9, 0x3D2FCB43, 0x00000000] ]
xmm9 = [ [0, 0.30303028, 0.30303028, 0], [0x00000000, 0x3E9B26C9, 0x3E9B26C9, 0x00000000] ]
xmm10 = [ [10.279412, -0, 1, -0], [0x41247879, 0x80000000, 0x3F800000, 0x80000000] ]
xmm11 = [ [-0, 1.4558823, -0, 1], [0x80000000, 0x3FBA5A5A, 0x80000000, 0x3F800000] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0.43565315, 0.35067874, 0, 0], [0x3EDF0DEE, 0x3EB38C2A, 0x00000000, 0x00000000] ]
xmm14 = [ [0.12869371, -0, 1, -0], [0x3E03C849, 0x80000000, 0x3F800000, 0x80000000] ]
xmm15 = [ [-0, 0.29864255, -0, 1], [0x80000000, 0x3E98E7AD, 0x80000000, 0x3F800000] ]
}
build_id: 1570643705
modules:
{
R5Apex: [000000013F0F0000, 000000016956F000]
ntdll: [0000000077720000, 00000000778BF000]
kernel32: [0000000077600000, 000000007771F000]
KERNELBASE: [000007FEFD3F0000, 000007FEFD457000]
Activation64: [000007FEDC030000, 000007FEDC331000]
GDI32: [000007FEFEB70000, 000007FEFEBD7000]
USER32: [0000000077500000, 00000000775FA000]
LPK: [000007FEFDDC0000, 000007FEFDDCE000]
USP10: [000007FEFDF50000, 000007FEFE01B000]
msvcrt: [000007FEFE420000, 000007FEFE4BF000]
CRYPT32: [000007FEFD470000, 000007FEFD5DD000]
MSASN1: [000007FEFD280000, 000007FEFD28F000]
SHLWAPI: [000007FEFEAD0000, 000007FEFEB41000]
WINTRUST: [000007FEFD300000, 000007FEFD33B000]
RPCRT4: [000007FEFE020000, 000007FEFE14C000]
MSVCP140: [000007FEF1550000, 000007FEF15EB000]
VCRUNTIME140: [000007FEF1530000, 000007FEF1545000]
api-ms-win-crt-runtime-l1-1-0: [000007FEF7540000, 000007FEF7544000]
ucrtbase: [000007FEF1250000, 000007FEF1344000]
api-ms-win-core-timezone-l1-1-0: [000007FEF1520000, 000007FEF1523000]
api-ms-win-core-file-l2-1-0: [000007FEF1510000, 000007FEF1513000]
api-ms-win-core-localization-l1-2-0: [000007FEF1500000, 000007FEF1503000]
api-ms-win-core-synch-l1-2-0: [000007FEFCB90000, 000007FEFCB93000]
api-ms-win-core-processthreads-l1-1-1: [000007FEF14F0000, 000007FEF14F3000]
api-ms-win-core-file-l1-2-0: [000007FEF14E0000, 000007FEF14E3000]
api-ms-win-crt-heap-l1-1-0: [000007FEF14D0000, 000007FEF14D3000]
api-ms-win-crt-string-l1-1-0: [000007FEF14C0000, 000007FEF14C4000]
api-ms-win-crt-stdio-l1-1-0: [000007FEF14B0000, 000007FEF14B4000]
api-ms-win-crt-convert-l1-1-0: [000007FEF14A0000, 000007FEF14A4000]
api-ms-win-crt-locale-l1-1-0: [000007FEF1240000, 000007FEF1243000]
api-ms-win-crt-math-l1-1-0: [000007FEF1230000, 000007FEF1235000]
api-ms-win-crt-filesystem-l1-1-0: [000007FEF1220000, 000007FEF1223000]
api-ms-win-crt-time-l1-1-0: [000007FEF1210000, 000007FEF1213000]
api-ms-win-crt-environment-l1-1-0: [000007FEF1200000, 000007FEF1203000]
api-ms-win-crt-utility-l1-1-0: [000007FEF11F0000, 000007FEF11F3000]
gdiplus: [000007FEFB250000, 000007FEFB469000]
ole32: [000007FEFD710000, 000007FEFD90F000]
OLEAUT32: [000007FEFE6B0000, 000007FEFE78B000]
ADVAPI32: [000007FEFD630000, 000007FEFD70B000]
sechost: [000007FEFDDD0000, 000007FEFDDEF000]
SHELL32: [000007FEFEC80000, 000007FEFFA0B000]
WINHTTP: [000007FEF9630000, 000007FEF96A1000]
webio: [000007FEF95C0000, 000007FEF9625000]
api-ms-win-crt-conio-l1-1-0: [000007FEF0CE0000, 000007FEF0CE3000]
IMM32: [000007FEFDF20000, 000007FEFDF4E000]
MSCTF: [000007FEFE920000, 000007FEFEA2B000]
profapi: [000007FEFD270000, 000007FEFD27F000]
ntmarta: [000007FEFCB20000, 000007FEFCB4D000]
WLDAP32: [000007FEFDE40000, 000007FEFDE92000]
CRYPTBASE: [000007FEFD110000, 000007FEFD11F000]
CLBCatQ: [000007FEFEA30000, 000007FEFEAC9000]
CRYPTSP: [000007FEFC890000, 000007FEFC8A8000]
rsaenh: [000007FEFC3E0000, 000007FEFC427000]
RpcRtRemote: [000007FEFD1C0000, 000007FEFD1D4000]
WS2_32: [000007FEFDDF0000, 000007FEFDE3D000]
NSI: [000007FEFE4C0000, 000007FEFE4C8000]
SspiCli: [000007FEFD080000, 000007FEFD0A5000]
credssp: [000007FEFC360000, 000007FEFC36A000]
mswsock: [000007FEFC690000, 000007FEFC6E5000]
wshtcpip: [000007FEFC920000, 000007FEFC927000]
wship6: [000007FEFC980000, 000007FEFC987000]
DNSAPI: [000007FEFC4D0000, 000007FEFC52B000]
IPHLPAPI: [000007FEF9480000, 000007FEF94A7000]
WINNSI: [000007FEF9470000, 000007FEF947B000]
rasadhlp: [000007FEF06D0000, 000007FEF06D8000]
fwpuclnt: [000007FEF92B0000, 000007FEF9303000]
schannel: [000007FEFC470000, 000007FEFC4C8000]
secur32: [000007FEFD040000, 000007FEFD04B000]
ncrypt: [000007FEFC930000, 000007FEFC980000]
bcrypt: [000007FEFC8F0000, 000007FEFC912000]
bcryptprimitives: [000007FEFC840000, 000007FEFC88C000]
USERENV: [000007FEFD5E0000, 000007FEFD5FF000]
GPAPI: [000007FEFCBD0000, 000007FEFCBEB000]
imagehlp: [000007FEFEB50000, 000007FEFEB69000]
cryptnet: [000007FEFCB50000, 000007FEFCB77000]
SensApi: [000007FEE5520000, 000007FEE5529000]
AVIFIL32: [000007FEED780000, 000007FEED79F000]
WINMM: [000007FEFA8E0000, 000007FEFA91B000]
MSACM32: [000007FEFA720000, 000007FEFA738000]
MSVFW32: [000007FEEC710000, 000007FEEC739000]
COMCTL32: [000007FEF8E00000, 000007FEF8EA0000]
d3d11: [000007FEEB820000, 000007FEEB9F5000]
dxgi: [000007FEF9970000, 000007FEF99CD000]
VERSION: [000007FEFCB80000, 000007FEFCB8C000]
dwmapi: [000007FEFAFE0000, 000007FEFAFF8000]
D3DCOMPILER_43: [000007FEDBDC0000, 000007FEDC02F000]
mileswin64: [000007FEEADC0000, 000007FEEAE70000]
AVRT: [000007FEFB470000, 000007FEFB479000]
binkawin64: [000007FEEC640000, 000007FEEC676000]
Normaliz: [00000000778C0000, 00000000778C3000]
bink2w64: [000007FEE1F80000, 000007FEE1FF2000]
SETUPAPI: [000007FEFE4D0000, 000007FEFE6A7000]
CFGMGR32: [000007FEFD2C0000, 000007FEFD2F6000]
DEVOBJ: [000007FEFD600000, 000007FEFD61A000]
HID: [000007FEFB000000, 000007FEFB00B000]
IGO64: [000007FEDBB50000, 000007FEDBDBE000]
nvwgf2umx: [000007FEE5E80000, 000007FEE8472000]
nvspcap64: [000007FEDB4F0000, 000007FEDB7B1000]
XInput1_3: [00000000038E0000, 00000000038FE000]
EasyAntiCheat_x64: [0000000047800000, 00000000478C9000]
MMDevApi: [0000000037C10000, 0000000037C5B000]
PROPSYS: [000007FEFB610000, 000007FEFB73C000]
dsound: [000007FEE4E30000, 000007FEE4EB8000]
POWRPROF: [000007FEFB530000, 000007FEFB55C000]
wdmaud: [0000000037C70000, 0000000037CAB000]
ksuser: [0000000074E30000, 0000000074E36000]
AUDIOSES: [000007FEFA750000, 000007FEFA79F000]
msacm32: [000000000C200000, 000000000C20A000]
midimap: [000000000C220000, 000000000C229000]
XAudio2_6: [0000000074370000, 00000000743FD000]
ui: [0000000064B10000, 0000000064D49000]
NLAapi: [000007FEFA920000, 000007FEFA935000]
napinsp: [000007FEEC190000, 000007FEEC1A5000]
pnrpnsp: [0000000038F20000, 0000000038F39000]
winrnr: [000007FEEC160000, 000007FEEC16B000]
dhcpcsvc: [000007FEF9260000, 000007FEF9278000]
}


 

Message 11 of 41 (590 Views)
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Re: Apex legends crashing

★★★ Novice

Forgot to mention: this crash occurred while clicking on the charms button while viewing a weapon in the loadout.
I also freeze a lot.

Message 12 of 41 (581 Views)
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apex legends crash need help

★★ Newbie

crash:
{
R5Apex: 00000000003AB1F6
EXCEPTION_ACCESS_VIOLATION(read): 0000000000000004
}
cpu: "Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
R5Apex: 00000000003AB1F6
R5Apex: 0000000000454771
R5Apex: 00000000001E37E5
R5Apex: 000000000043A97A
R5Apex: 000000000043AA5E
R5Apex: 000000000043ABB7
R5Apex: 0000000000459076
R5Apex: 0000000000459467
R5Apex: 0000000000457CB7
R5Apex: 0000000000459A22
KERNEL32: 0000000000017BD4
ntdll: 000000000006CED1
}
registers:
{
rax = 0
rbx = 0x000002853336B900
rcx = 0
rdx = 32
rsp = 0x000000DD3AA0F190
rbp = 0x000000DD3AA0F2C0
rsi = 0x00000285330B5168
rdi = 0
r8 = 0x00000285265241E0
r9 = 0x00007FF7D06F7260
r10 = 0x00007FF7CE4BB470
r11 = 0x00000285264CF6B0
r12 = 0x00000285A53B70BC
r13 = 0x00000285A53B6C1C
r14 = -1 // 0xFFFFFFFF
r15 = 0x00000285A53B6B80
rip = 0x00007FF7A694B1F6
xmm0 = [ [7.5254597e+31, 0, 7.2128413e+22, 1.090025e+27], [0x746D762E, 0x00000000, 0x6574616D, 0x6C616972] ]
xmm1 = [ [7.5254597e+31, 0, 5.6294995e+14, -7.6043235e-36], [0x746D762E, 0x00000000, 0x58000000, 0x8521B9E0] ]
xmm2 = [ [7.5254597e+31, 0, 7.2128413e+22, 1.090025e+27], [0x746D762E, 0x00000000, 0x6574616D, 0x6C616972] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1570643705

Message 14 of 41 (588 Views)
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Re: Apex crashing since season 3 - access violation, close to desktop errors

[ Edited ]
Community Manager

@Bjzor 

 

The Dxdiag you linked didn't show up. Can you save the file from your PC and attach it to a new reply? We'll see what we can do to get this fixed for you. Thumbs up

 

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

@godnase 

Moved your post over here. Can you include a DxDiag and let us know if any steps like @Bjzor mentioned were attempted from your end?



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Message 15 of 41 (548 Views)
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Re: Apex crashing since season 3 - access violation, close to desktop errors

★★★★ Novice

@EA_Blueberrythank you, attaching the dxdiag and the 3rd crash's log, never seen this type of error before.

Message 16 of 41 (534 Views)
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Re: Apex crashing since season 3 - access violation, close to desktop errors

[ Edited ]
★★★★ Novice

@EA_Blueberry Today's ones

Message 17 of 41 (493 Views)
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Game crashed and loss forgiveness didn't work

★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Ryzen 5 1500X
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Adam_dnbsoldier
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? wraith
Which Legends were your squad mates using (if applicable)? pathfinder, lifeline
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. near capitol city
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. chasing a pathfinder
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 01.11.19, 20:40
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My game crashed and the loss forgiveness didn't work. 2in1 bug
What should be happening instead? If you can't make a stable game, at least give me the loss forgiveness points pls
Steps: How can we find the bug ourselves? just play the game

My teammates were dead and I was chasing a path. He bumped into a team, I started running in the opposite direction and the game crashed.

I haven't received loss forgiveness points after restarted the game.

Message 18 of 41 (374 Views)
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Re: Apex crashing since season 3 - access violation, close to desktop errors

[ Edited ]
★★★★ Novice

Updating crash logs.

Message 19 of 41 (459 Views)
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Re: Apex crashing since season 3 - access violation, close to desktop errors

[ Edited ]
★★★★ Novice

I assume this amount of crash logs should be sufficient, let me know if you need anything else @EA_Blueberry Standard smile Over the weekend I tried these additional steps:

 

- downclocking memory to 2.933mhz, disabling XMP profiles, trying with XMP1, XMP2

- playing around with OC settings, adding like 1.4v manually, adding offset of +0,2 to voltage, adding AVX offset -2, couldn't find any sweet spot. Only exception was resetting everything and stock with Intel's fail safe SVID but I didn't wanna test for more than 1 game as it pushed up voltage to maximums of 1.48v. With typical scenario from SVID and 4.9ghz core, nothing else changed from auto and it crashed.

- CPU wasn't close to 100% usage aroud crashes as far as I could tell from MSI afterburn overlay (crashed if I didn't have that too)

- updated GPU driver to the latest from Nvidia Geforce Experience

 

With same settings BF5, PUBG, Quake Champions runs fine (even if streaming during it), awaiting your advice what to do as now it crashes like every 1-3 game which is extremely frustrating..

Message 20 of 41 (423 Views)
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