Help us improve Answers HQ! Take Survey No, Thanks

Apex crashing on startup

by Wannnted
Reply

Original Post

Highlighted
Accepted Solution

Apex crashing on startup

★★★★ Novice

Yesterday I was able to play without any issues.

I didn't made any changes, today I simply just wasn't able to play Apex, everytime I start the game, I'm unable to get past the black loading screen with the looping red Apex logo in the bottom right, the game just closes, no error message.

I already repaired the game on Origin, uninstalled origin/apex/Microsoft C++.

Message 1 of 7 (304 Views)

Accepted Solution

Re: Apex crashing on startup

★★★★ Novice
Not really, the only thing is, I left Origin opened at the my work PC were I had been playing Apex.

When I got home I had to force log out of Origin and "Log in anyway", that's when the issue started, the next day when I got to my work pc, I had the error, pressed "repair" it got fixed on both ends.

Perhaps the issue was not closing Origin properly? Who knows.. it's sorted, i'm happy Standard smile

View in thread

Message 6 of 7 (216 Views)

All Replies

Re: Apex crashing on startup

Community Manager

@Wannnted 

 

Have you tried changing the DNS manually? That's working for others in this post.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 2 of 7 (270 Views)

Re: Apex crashing on startup

★★★★ Novice
I have two accounts, this is only happening on my "main account", on my other account, it's working.
I tried on a different PC, same thing, only my main account wouldn't work, out of nowhere it started working on the different PC.
Will try again when I get home.
Message 3 of 7 (262 Views)

Re: Apex crashing on startup

★★★★ Novice

@EA_Blueberry it's also working out of nowhere at home, strange!

Message 4 of 7 (251 Views)

Re: Apex crashing on startup

Community Manager

@Wannnted 

 

Excellent! Were there any steps you took at all that could have possibly helped though?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 5 of 7 (226 Views)

Re: Apex crashing on startup

★★★★ Novice
Not really, the only thing is, I left Origin opened at the my work PC were I had been playing Apex.

When I got home I had to force log out of Origin and "Log in anyway", that's when the issue started, the next day when I got to my work pc, I had the error, pressed "repair" it got fixed on both ends.

Perhaps the issue was not closing Origin properly? Who knows.. it's sorted, i'm happy Standard smile
Message 6 of 7 (217 Views)

Re: Apex crashing on startup

Community Manager

@Wannnted 

 

Very strange. It sounds like it could have been related to cloud saves for Origin. (Cloud Storage can be disabled under Origin's Application Settings)

Anyways, thanks for getting back and glad it's fixed! Standard smile

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 7 of 7 (206 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help