December 2022 - last edited December 2022
I've tried everything within my power to understand and fix this issue, but nothing I've done has helped me so far.
When I start the game and get past the initial cinematic and get to the title screen to press "Continue", my game freezes and makes my PC unresponsive, to the point that I have to reboot. I even had a bluen screen pop from time to time, it's not always the same behavior.
I have followed this guide: https://help.ea.com/en/help/apex-legends/apex-legends/apex-legends-crashing-freezing/
Actions Taken:
1) Downgraded/Upgraded GPU drivers on separate attempts to run the game
2) Reinstalled Apex, both on Steam and Origin, but this didn't make a difference, the game still crashes regardless of the launcher.
3) Performed a clean boot and stopped non-essential processes.
4) Repaired game files.
5) Installed the game on different locations.
6) Added Windows Firewall exceptions, but this didn't make a difference.
7) Capped my frame rate, did this on my GPU configuration directly (Via NVIDIA control panel)
8) Set Easy Anti Cheat priority to low in Task Manager.
Additionally:
9) Updated Windows with the latest patch.
10) Ran SFC scan to repair anything within the OS that could've been corrupted.
11) Uninstalled/Reinstalled NVIDIA Geforce Experience on separate attempts to run the game, but game still crashed with or without the software.
I'm honestly frustrated and annoyed at this point. Literally this is the only game that I have problems with (I play WoW, OW2, RDR2, Cyberpunk, Fallout) and I have no problems with any of them.
I have played Apex for over 3000+ hours, and this issue started only after I took a long break and wanting to come back to play. I'm pretty sure I played once about 1-2 weeks ago and I didn't have a problem, this issue started recently with any of the latest patches pushed to the game.
CPU: Intel Core i9 12900k
GPU: NVIDIA GeForce RTX 3070
MB: Aero Z690 G DDR4
Ram: 32 GBs
Can anyone enlighten me on what else can I do here?
Much appreciated!
Solved! Go to Solution.
December 2022
I fixed this issue, but unsure of which of these actions helped it:
1) Upgraded MB drivers.
2) Reinstalled BIOS version.
December 2022
To add to this thread, I've found within Windows Event Logs a LiveKernelEvent that doesn't have much info. I believe my PC is creating minidumps when these crashes happen:
Windows Error Reporting 1001
Fault bucket LKD_0x124_7_GenuineIntel_FIRMWARE_{8f87f311-c998-4d9e-a0c4-6065518c4f6d}_IMAGE_GenuineIntel.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: f6f09acf-f45a-42f4-9e74-87a0140b71aa
Problem signature:
P1: 124
P2: 7
P3: ffffd8834578e020
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WHEA\WHEA-20221124-0130.dmp
\\?\C:\WINDOWS\SystemTemp\WER-12671-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.22c27f6d-d8d8-4c33-98cb-7dc7eeb81944.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_329c547c1f2b711aa9417ef9af53d765e8fa99e2_00000000_cab_5beb721c-dc44-466f-a8f2-90904e18e8c7\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20221002_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ff7292b8-8b1c-4358-95fa-a346f4bee3d7.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_329c547c1f2b711aa9417ef9af53d765e8fa99e2_00000000_cab_5beb721c-dc44-466f-a8f2-90904e18e8c7\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d9b7cfaf-57f6-4175-a031-05f14b15ad3f.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b934f361-6c22-4a81-a0d2-1b78276f7c30.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d1620116-2b53-4297-b632-344e107591cb.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.94b76ce3-8ded-41ff-bac8-5d181fe656c2.tmp.xml
\\?\C:\Windows\SystemTemp\WER.757010ca-eec4-4e99-afa4-ce8fb9e94cdf.tmp.WERDataCollectionStatus.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
WERGenerationLog.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_329c547c1f2b711aa9417ef9af53d765e8fa99e2_00000000_cab_5beb721c-dc44-466f-a8f2-90904e18e8c7
Analysis symbol:
Rechecking for solution: 0
Report Id: 5beb721c-dc44-466f-a8f2-90904e18e8c7
Report Status: 268435556
Hashed bucket:
Cab Guid: 0
December 2022
I fixed this issue, but unsure of which of these actions helped it:
1) Upgraded MB drivers.
2) Reinstalled BIOS version.