Help us improve Answers HQ! Take Survey No, Thanks

Apex crashes at launch when output to LG TV, works fine with monitor

by teambin
Reply

Original Post

Apex crashes at launch when output to LG TV, works fine with monitor

[ Edited ]
★★★★ Novice

So I have my PC hooked up to an LG TV.

When I have the main display set to the TV, Apex crashes after launching and gives me an error message and a crash report.

When I have the main display set to the monitor, it works fine.

 

How do I get it to stop crashing and work on my TV?

 

Message 1 of 6 (154 Views)

Re: Apex crashes at launch when output to LG TV, works fine with monitor

Community Manager

@teambin 

 

If your TV has Dolby Vision and you can disable that, please let us know if disabling it has an effect here, thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 6 (124 Views)

Re: Apex crashes at launch when output to LG TV, works fine with monitor

Community Manager

@teambin 

 

If your TV has Dolby Vision and you can disable that, please let us know if disabling it has an effect here, thanks.

 

Additionally, your CPU may be below the minimum requirements.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 3 of 6 (124 Views)

Re: Apex crashes at launch when output to LG TV, works fine with monitor

★★★★ Novice

Thanks for your reply. 

First, I know the CPU is weak but like I said in the original post, the game runs well when connected to a monitor.

 

I tried disabling the TV's Dolby Vision but it still crashes.

I tried playing Burnout Paradise Remastered and starts and runs fine.

 

Is this some kind of freak incompatibility with Apex Legends and this TV?

Any other suggestions or someone that can understand the crash report?

 

Thanks

 

 

Message 4 of 6 (83 Views)

Re: Apex crashes at launch when output to LG TV, works fine with monitor

★★★★ Novice

Quick update to this:

It might not be the TV but the GTX1070 and Apex.

 

What I've tried so far with Apex is:

iGPU and monitor = works

iGPU and TV = works

GTX1070 and monitor = crash

GTX1070 and TV = crash

 

However, when trying with Burnout Paradise:

ALL combinations work.

 

 

 

Message 5 of 6 (68 Views)

Re: Apex crashes at launch when output to LG TV, works fine with monitor

Community Manager

@teambin 

 

If your game run when using a monitor but not while using the TV, the TV is the issue.

 

Try setting the TV to "Game Mode" if it has that, maybe also try resetting default settings too.

 

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 6 of 6 (48 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help