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Re: Apex crashed in msvcrt

by Aerozolic
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Original Post

Accepted Solution

Apex crashed in msvcrt

★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX970
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? W0lfian
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? Pathfinder and Lifeline
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Exited the game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Exiting the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 13.06.2019 13.27 GMT+4
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Error message pops up to check error log
What should be happening instead? Clean exit of the game with no error
Steps: How can we find the bug ourselves? Exit the game.

Apex crashed in msvcrt

 

See attached.

Message 1 of 8 (482 Views)

Accepted Solution

Re: Apex crashed in msvcrt

[ Edited ]
★ Apprentice

@EA_Barry 

Yup, no more crashes with msvcrt after disabling TTS settings. But that's just a workaround not a fix because I'd like to use TTS features.

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Message 8 of 8 (237 Views)

All Replies

Re: Apex crashed in msvcrt

Community Manager

@W0lfian 

 

By any chance are you using Logitech G HUB? Check the following if so, thanks.

 

https://answers.ea.com/t5/Bug-Reports/White-window-then-Crash/m-p/7915128#M11178

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Message 2 of 8 (460 Views)

Re: Apex crashed in msvcrt

★ Novice

No I do not. Do not have any Logitech products or software installed.

Message 3 of 8 (446 Views)

Re: Apex crashed in msvcrt

★★★ Newbie

I'm having the same issue.

Message 4 of 8 (403 Views)

Re: Apex crashed in msvcrt

★ Apprentice

Any update regarding this issue?

Message 5 of 8 (352 Views)

Re: Apex crashed in msvcrt

Community Manager

@Aerozolic @W0lfian @BakedBaker88 

 

Can you guys reinstall or update your video drivers and retry playing please?

 

If your issue persists, please post your Dxdiag report here, thanks.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 6 of 8 (319 Views)

Re: Apex crashed in msvcrt

[ Edited ]
★ Apprentice

@EA_Barry 

 

I might have been able to get rid of the crash by disabling TTS features in game but I have to test a bit more 

Message 7 of 8 (313 Views)

Re: Apex crashed in msvcrt

[ Edited ]
★ Apprentice

@EA_Barry 

Yup, no more crashes with msvcrt after disabling TTS settings. But that's just a workaround not a fix because I'd like to use TTS features.

Message 8 of 8 (238 Views)
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