April 2019
I recently built a new PC and installed Apex on it. Unfortunately, however, I've been completely unable to even launch the game since I downloaded it last week. When I try to launch the game (from the desktop or from origin) the Easy Anti-Cheat window opens, loads and disappears (as I suspect is normally the case). However, my origin client then pops back up and my game doesn't launch.
Here are the fixes I've already tried:
- Updating nVidia drivers
- Turned my overclock on and off
- Uninstalled and reinstalled Apex
- Repaired Apex
- Updated Apex
- Repaired Easy Anti-Cheat
- Changed the language to Polish and back to English
- Checked Windows Firewall Defender to ensure Apex is allowed
- Run in administrator mode and compatibility mode
- I've tried moving it to my HDD and then back onto my SSD
Is anyone going through a similar problem? I would love to be able to actually play lol
My Specs in case they help:
RTX2070
i5-9600K (overclocked)
16gb DDR4 ram
Solved! Go to Solution.
April 2019
Hi, as it turned out I believe Sophos Home was preventing from launching. I don't know how or why as I checked it and sure enough there was no record of it blocking any Apex files from working but, upon uninstalling Sophos, I was able to launch Apex instantly.
April 2019
It's possible there is a program running in the background conflicting with Origin and Easy Anti-Cheat. Have you tried performing a clean boot and then immediately launching Origin as administrator?
Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
April 2019
Hi, as it turned out I believe Sophos Home was preventing from launching. I don't know how or why as I checked it and sure enough there was no record of it blocking any Apex files from working but, upon uninstalling Sophos, I was able to launch Apex instantly.
April 2019
May 2019 - last edited May 2019
Have you got any other anti-virus or anti-malware software installed? I’m very new to the PC scene so the only advice I could give is to uninstall any of that software but if you don’t then I really have no idea sorry
edit: I didn’t read your response properly but I think we had different issues because my game didn’t even get to the respawn and ea logos it just didn’t run the launch sequence full stop
May 2019 - last edited May 2019
I have this same issue with Apex and sophos home.
Please try to go into your settings (on that web page that opens) . Turn off exploit mitigation and see if you can launch the game.
Thanks
Ryan
June 2019
June 2019
June 2019
Settings > Exploit > Exploit mitigation
June 2019 - last edited June 2019