Re: [Apex Legends] display problem

by wuwudog
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[Apex Legends] display problem

★★★ Novice

Those things appeared after I have updated the latest version of Apex Legend. Sometimes I can't see half of the screen.

 

How can I fix this? I have tried reinstall the game. Thank you.

 

 

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Accepted Solution

Re: [Apex Legends] display problem

Community Manager

@wuwudog 

 

It's possible this could be a hardware issue. It might be best to reach out to the manufacturer of your video card and see if they have any insight on what might be happening. 

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Re: [Apex Legends] display problem

★★★ Apprentice

This is stretched geometry. Either your GPU drivers need updated, or your GPU may be dying.

Message 2 of 11 (569 Views)

Re: [Apex Legends] display problem

Community Manager

Hey @wuwudog

 

Have you been watching your GPU temperatures while Apex Legends is running? If it's getting too hot that can cause graphical issues like this as well. 

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Message 3 of 11 (518 Views)

Re: [Apex Legends] display problem

★★★ Novice

Yes. It is normal.

 

This problem only appears when I play APEX.

 

I tried to reinstall the game and display driver several times, but the problem is still here.

 

Message 4 of 11 (469 Views)

Re: [Apex Legends] display problem

Hey @wuwudog 

Can you maybe Clean uninstall your GPU Drivers and use an older GPU driver ?
If you are not familiar with DDU, I recommend checking out this guide.

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Re: [Apex Legends] display problem

[ Edited ]
★★★ Novice

thank you.

I just tried but it didn't work.Frown

 

Here are my computer's specifications:

AMD Ryzen 3600

AMD Radeon RX 5600 XT

B450M AORUS ELITE

ADATA XPG GAMMIX D10 DDR4 3200Mhz 16GB

I'm not sure if these will help.

 

Should I reset my computer? Reinstall the windows?

 

 

 

Message 6 of 11 (381 Views)

Re: [Apex Legends] display problem

Community Manager

@wuwudog 

 

Would you mind posting a DxDiag when you have the chance? You can find more details on how to grab one at the EA Help website

 

Once you have the text file please attach it to this thread. Thanks!

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Re: [Apex Legends] display problem

★★★ Novice

Thank you.

Message 8 of 11 (292 Views)

Re: [Apex Legends] display problem

Community Manager

@wuwudog 

 

Thank you!

 

Do you currently have Radeon Boost enabled in your Radeon Software? If so, can you try disabling it to test and see if that makes a difference? 

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Message 9 of 11 (258 Views)

Re: [Apex Legends] display problem

★★★ Novice

I haven't enabled it.

Message 10 of 11 (229 Views)
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