Apex Legends crashes EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019

by blu_duck182
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Original Post

Re: Apex Legends crashes continue after the update

★★★★ Novice

Has been better lately but still crashed,

 

8700k

2080 ftw3

Message 551 of 587 (1,530 Views)

Re: Apex Legends crashes continue after the update

★★★★ Novice

And again

Message 552 of 587 (1,527 Views)

Re: Apex Legends crashes continue after the update

★★★★ Novice

Product: Apex Legends
Platform: PC
Please specify your platform model.
AMD or Nvidia Model Number Nvidia GTX 1070
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? ArcOfPotato
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Pathfinder, but will crash with any character
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Southwest of Bunker entrance near ditch
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running towards death boxes
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? None, have crashed in every match of the past 4 matches
When did this happen? (dd.mm.yy hh:mm) 28.04.2019 19:00
How often does the bug occur? Very frequently (> 50% of matches), occurs a few minutes after the start of a match
How severe is your issue? Major, can't play the game if it crashes mid-match
What happens when the bug occurs? Game stutters (even though running at 100fps+), then notification that "Apex crashed." comes up and the game closes to desktop
What should be happening instead? Not crash, recover from stutter

Steps: How can we find the bug ourselves? I don't know, I have the latest system and graphics driver updates installed

Message 553 of 587 (1,489 Views)

Re: Apex Legends crashes continue after the update

[ Edited ]
★★★★ Novice

I've tried running in borderless window, with low settings, and capping frames at 100fps. It seems like the game recovers from the stutter and will run fine for a bit with the error window up, but then the game ends up closing anyway. 

 

My CPU is 4th gen Intel (i7 4770k) so idk if the CPU hardware glitch mentioned before applies to me.

Message 554 of 587 (1,472 Views)

Apex PC CRASH ALL MOST EVERY GAME

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX1080TI
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? SniperReady
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Anywhere with Chaos fight being broken out
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Pressing tons of command due to Chaos in fights
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? very few
When did this happen? (dd.mm.yy hh:mm) 30/4/2019
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game CRASH
What should be happening instead? Game runs normally
Steps: How can we find the bug ourselves? I don't know, try seeing the crash log attached.

Please read more about the crash in the apex_crash.txt provided in this post.

Message 555 of 587 (1,460 Views)

Game crashes 90% of games

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? JforJURASSIC
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Doenst matter who
Which Legend were you playing (if applicable)? All of them
Which Legends were your squad mates using (if applicable)? all of them
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It happens everywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. See above
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) All the time
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I crash
What should be happening instead? I shoudnt crash
Steps: How can we find the bug ourselves? PLay your game

crash:
{
R5Apex: 000000000022BED8
EXCEPTION_ACCESS_VIOLATION(read): 00000000BF35048D
}
cpu: "Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 000000000022BED8
R5Apex: 00000000002F2C88
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004BF767
R5Apex: 00000000004C1502
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0
rbx = 26049 // 0x000065C1
rcx = 0xFFFFFFFF
rdx = 78147 // 0x00013143
rsp = 0x000000153840F490
rbp = 122
rsi = 0xBF35048D
rdi = 0x0000014E845A65C1
r8 = 122
r9 = 21667 // 0x000054A3
r10 = 447828 // 0x0006D554
r11 = 0
r12 = 0
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0xFFFFFFFF
rip = 0x00007FF73192BED8
xmm0 = [ [9049276, 0, 0, 0], [0x4B0A14BC, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [43091780, 0, 0, 0], [0x4C2461D1, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [5.0721207, 0, 0, 0], [0x40A24ED0, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [45899020, 0, 0, 0], [0x4C2F1743, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [6242037, 0, 0, 0], [0x4ABE7DEA, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [6242037, 0, 0, 0], [0x4ABE7DEA, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [385641, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x48BC4D20, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm9 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 556 of 587 (1,439 Views)

Re: Apex Legends crashes continue after the update

★★★★ Novice

This time looked a little different.

Message 557 of 587 (1,438 Views)

Random crashes during game

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Ryakagi
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? caustic
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. completly randomly while moving around on map.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. running around on map.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0 (i didn't play for around a week)
When did this happen? (dd.mm.yy hh:mm) 01.05.2019
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? the game just crashes randomly. happened twice now in the middle of a game with crash message..
What should be happening instead? not crashing?
Steps: How can we find the bug ourselves? maybe in the crash report txt

crash:
{
R5Apex: 00000000012207A7
EXCEPTION_ACCESS_VIOLATION(read): 0000000000000000
}
cpu: "AMD Ryzen 7 1700 Eight-Core Processor "
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 00000000012207A7
R5Apex: 000000000047635C
R5Apex: 0000000000468011
R5Apex: 000000000043F4E9
R5Apex: 00000000002BBBB2
R5Apex: 000000000044008F
R5Apex: 00000000004C84BD
KERNEL32: 0000000000014034
ntdll: 0000000000073691
}
registers:
{
rax = 0x00007FF64CC44F90
rbx = 26
rcx = 40
rdx = 0xFFFF8009B33BB070
rsp = 0x0000008F1EE4F5F8
rbp = 0
rsi = 0
rdi = 0x00007FF64CC44F90
r8 = 0x00B95BE8
r9 = 0
r10 = 0
r11 = 0x00007FF6270FBBA0
r12 = 0
r13 = 0
r14 = 0x00007FF62727EF10
r15 = 0x00007FF64CC3CF90
rip = 0x00007FF6280607A7
xmm0 = [ [-2.201608e-17, 4.5906538e-41, -1.9624059e-17, 4.5906538e-41], [0xA3CB1000, 0x00007FF8, 0xA3B50000, 0x00007FF8] ]
xmm1 = [ [2.7608046e-39, 7.851195e-41, 0, 0], [0x001E1000, 0x0000DADC, 0x00000000, 0x00000000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 558 of 587 (1,419 Views)

Apex Crash report

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia gtx1060 6GB
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? FixPathfinder
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Near Skulltown
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Crashes to desktop
What should be happening instead? Not crash
Steps: How can we find the bug ourselves? Play the game

Crashes have been back for weeks now. Please do something about it. And having fixes internally is NOT good enough, you have to release them more frequently!

Message 559 of 587 (1,404 Views)

Re: Apex Crash report

★ Novice

Crash

Message 560 of 587 (2,072 Views)