Help us improve Answers HQ! Take Survey No, Thanks

Re: Apex Legends crashes continue after the update

by Execci
Reply

Original Post

Re: Apex Legends crashes continue after the update

★★★★★ Newbie
Message 381 of 574 (635 Views)

Re: Apex Legends crashes continue after the update

★★★★ Novice

Adding my most recent crash in.  Have had a few crash to desktop with no error or crash logs before this one.

 

Windows 7 PC

i5-4690k

980 ti, on 417.35

16GB RAM

 

Was playing Gibraltar, teammates were already disconnected.

 

crash:
{
	R5Apex: 0000000000359B37
	EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
}
callstack:
{
	kernel32: 000000000009BAD0
	ntdll: 0000000000079015
	ntdll: 0000000000057388
	ntdll: 000000000006BF7D
	ntdll: 000000000004043A
	ntdll: 000000000006B61E
	R5Apex: 0000000000359B37
	R5Apex: 000000000035A708
	R5Apex: 00000000004C04BD
	R5Apex: 00000000004BFEA6
	R5Apex: 00000000004C0297
	R5Apex: 00000000004BEAB7
	R5Apex: 00000000004C0852
	kernel32: 000000000001571D
	ntdll: 000000000005385D
}
registers:
{
	rax = 32        
	rbx = 0x1BAAEA70
	rcx = 0x0000000140AA5FA0
	rdx = 0x3BD98750
	rsp = 0x3291DBE0
	rbp = 0x01000001
	rsi = 0x1BAAEA70
	rdi = 0x000000014B796AA0
	r8  = 0x1BAAEA70
	r9  = 0x1BAAEAD0
	r10 = 0x3291DC80
	r11 = 0x3291DCA0
	r12 = 8         
	r13 = 0         
	r14 = 172       
	r15 = 64        
	rip = 0x000000013FAE9B37
	xmm0  = [ [0.5, 0, 0.5, 0], [0x3F000000, 0x00000000, 0x3F000000, 0x00000000] ]
	xmm1  = [ [-0, 0.5, -0, 0.5], [0x80000000, 0x3F000000, 0x80000000, 0x3F000000] ]
	xmm2  = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
	xmm3  = [ [-0, 0, 0, 1], [0x80000000, 0x00000000, 0x00000000, 0x3F800000] ]
	xmm4  = [ [0, 0, 61237.297, 61237.297], [0x00000000, 0x00000000, 0x476F354C, 0x476F354C] ]
	xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

 

Message 382 of 574 (625 Views)
Highlighted

Re: Apex Legends crashes continue after the update

★★★★ Novice

Similar crash. Just shuts down to desktop at random point of the game. In EventViewer it says bad_module_info:

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2019-03-22T09:01:34.967432700Z" /> 
  <EventRecordID>2736</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>My-PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>bad_module_info</Data> 
  <Data>0.0.0.0</Data> 
  <Data>00000000</Data> 
  <Data>unknown</Data> 
  <Data>0.0.0.0</Data> 
  <Data>00000000</Data> 
  <Data>00000000</Data> 
  <Data>0000000000000000</Data> 
  <Data>5ec0</Data> 
  <Data>01d4e08321d9147e</Data> 
  <Data>bad_module_info</Data> 
  <Data>unknown</Data> 
  <Data>957fded7-c079-4629-aebf-93fc9a6ff6c0</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

Crash log attached. It did a lot more of these crashes when I had origin overlay and shadow play recording enabled. Maybe that'll help the Devs to reproduce the issue.

Message 383 of 574 (608 Views)

Re: Bug Report Apex Crash .txt

★★★★ Newbie

hope it fix my pc crash problem

Message 384 of 574 (598 Views)

Re: Bug Report Apex Crash .txt

★★★★ Novice

I5 3570K

Radeon HD 7850 2GB

16 GB Ram

AMD Drivers 19.2.3

Message 385 of 574 (592 Views)

crash to desktop - EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number R9 380
Enter RAM memory size in GB 12
What is your gamertag/PSN ID/EA Account name? ORYLY
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Gibraltar
Which Legends were your squad mates using (if applicable)? Octane, Bangalore
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. south of south watchtower
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. used a zipline
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? crash to desktop
What should be happening instead? who wants to ride on a zipline?
Steps: How can we find the bug ourselves? no idea. here's the log.

submitting a crash to desktop

Message 386 of 574 (548 Views)

Re: Bug Report Apex Crash .txt

★★★ Newbie

I5-4200 @ 2.8GHz

16gb Ram

Nvidia 860M 2gb

 

 

Message 387 of 574 (586 Views)

Re: Apex Legends crashes continue after the update

★★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GTX 1070
Enter RAM memory size in GB 16 GB
What is your gamertag/PSN ID/EA Account name? Ducktor_Dolan
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible: pacolocosupreme
Which Legend were you playing (if applicable)? OCTANE
Which Legends were your squad mates using (if applicable)? MIRAGE
Where did the issue occur? In a match
Which part of the map or menu were you in? maybe cascades, i was under a house
What were you doing when the issue occurred? I WAS JUST LOOTING AND I CLICKED AN ENEMY'S MED KIT SO I COULD LOOT IT
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 21/03/2019 (11:30pm philippine time.)
How often does the bug occur? OFTEN CRASH WITH OCTANE
How severe is your issue? MAJOR it crashed my game 2 squads left
What happens when the bug occurs? Game crashes to desktop immediately (also sometimes when using stim, octane cannot loot)
What should be happening instead? NOT CRASH
Steps: How can we find the bug ourselves? FIX IT

Message 388 of 574 (563 Views)

Re: Apex Legends crashes continue after the update

★★★★ Novice

Same problem. Thats my dxdiag and apex crash file. Pls, fix this. 

 

Message 389 of 574 (545 Views)

Re: Apex Legends crashes continue after the update

[ Edited ]
★★★★ Newbie

Exact same crash. Add me to this gigantic list. I've crashed maybe 60% of my matches over the last month.

 

Core i5 3570K @ 4.3ghz

16gb DDR3

Gigabyte RX580 8gb

ASUS Maximus V Gene

 

 

Message 390 of 574 (511 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help