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Apex Legends Unable to connect to EA servers

by growndan
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Accepted Solution

Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I cannot play apex legends on my ps4 because it keeps saying that the servers have timed out

I have spoken to their help pages and done all they said should do, nothing has worked

but one of the helpers said it is a bug

can anyone help with this?

Message 1 of 283 (601,198 Views)

Accepted Solution

Re: Apex Legends Unable to connect to EA servers

Community Manager

Hey all, another user was able to resolve their connection issues by following these steps

Aljo.png

View in thread

Message 51 of 283 (583,153 Views)

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Re: Apex Legends Unable to connect to EA servers

★★★ Newbie

May i ask which country your from because it might be the same problem as me

 

Message 2 of 283 (601,127 Views)

Re: Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I am in the UK 

Message 3 of 283 (601,119 Views)

Re: Apex Legends Unable to connect to EA servers

Community Manager

@growndan Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Aljo.png
Message 4 of 283 (601,110 Views)

Re: Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I have done all these things, still nothing works

 

Message 5 of 283 (601,102 Views)

Re: Apex Legends Unable to connect to EA servers

Community Manager

@growndan Have you been able to play Apex before or has this always happened? 

Aljo.png
Message 6 of 283 (601,080 Views)

Re: Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I was only able to play 1 game and since then, nothing

 

Message 7 of 283 (601,078 Views)

Re: Apex Legends Unable to connect to EA servers

★★★ Novice

@EA_Cade I have been having the problem and it has been happening very often, When I win a game it kicks me to the menu says go to ea.com/unable-to-connect, Also it doesn't add the win to my stats on my legend. I should be on 30 wins (ish) with lifeline but because off this problem occurring I am only on 16 wins. I won a game about 5-10mins ago and it also did it then when i had 14 kills. If you could find what is wrong that would be great.

Message 8 of 283 (601,019 Views)

Re: Apex Legends Unable to connect to EA servers

Community Manager

@growndan Please run the UO trace in these steps http://bit.ly/ConnectivityBTS under "Test Your Connection" and post the results so we can determine the cause of the connection problem.

Aljo.png
Message 9 of 283 (600,978 Views)

Re: Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I have done that

see below

Message 10 of 283 (600,959 Views)
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