Re: Apex Legends Unable to connect to EA servers

by EA_Cade
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Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I cannot play apex legends on my ps4 because it keeps saying that the servers have timed out

I have spoken to their help pages and done all they said should do, nothing has worked

but one of the helpers said it is a bug

can anyone help with this?

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Accepted Solution

Re: Apex Legends Unable to connect to EA servers

Community Manager

Hey all, another user was able to resolve their connection issues by following these steps

EACade

View in thread

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Re: Apex Legends Unable to connect to EA servers

★★★ Newbie

May i ask which country your from because it might be the same problem as me

 

Message 2 of 299 (764,467 Views)

Re: Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I am in the UK 

Message 3 of 299 (764,471 Views)

Re: Apex Legends Unable to connect to EA servers

Community Manager

@growndan Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

EACade
Message 4 of 299 (764,459 Views)

Re: Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I have done all these things, still nothing works

 

Message 5 of 299 (764,454 Views)

Re: Apex Legends Unable to connect to EA servers

Community Manager

@growndan Have you been able to play Apex before or has this always happened? 

EACade
Message 6 of 299 (764,440 Views)

Re: Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I was only able to play 1 game and since then, nothing

 

Message 7 of 299 (764,439 Views)

Re: Apex Legends Unable to connect to EA servers

★★★ Novice

@EA_Cade I have been having the problem and it has been happening very often, When I win a game it kicks me to the menu says go to ea.com/unable-to-connect, Also it doesn't add the win to my stats on my legend. I should be on 30 wins (ish) with lifeline but because off this problem occurring I am only on 16 wins. I won a game about 5-10mins ago and it also did it then when i had 14 kills. If you could find what is wrong that would be great.

Message 8 of 299 (764,381 Views)

Re: Apex Legends Unable to connect to EA servers

Community Manager

@growndan Please run the UO trace in these steps http://bit.ly/ConnectivityBTS under "Test Your Connection" and post the results so we can determine the cause of the connection problem.

EACade
Message 9 of 299 (764,338 Views)

Re: Apex Legends Unable to connect to EA servers

★★★★★ Newbie

I have done that

see below

Message 10 of 299 (764,337 Views)