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Re: Still have Infinite Loading Screen even after the patch

by SilvaMatriix
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Original Post

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice
Yeah, the servers went down pretty recently, not sure if they crashed and thus reset some ongoing fetching or whatever, or if they actually patched the issue. Outcome is the same though, seems to be working just fine now. Standard smile
My weekend is safe!
Message 111 of 1,146 (825 Views)

Re: Still have Infinite Loading Screen even after the patch

Community Manager

Hey all, I'm marking this as a solution for visibility purposes. 

 

Anyone who is still seeing this issue, can you please try clearing your Origin cache and then connecting to Apex again?

Please let me know if this resolves the issue for you so we can continue getting everyone back in the game Standard smile

-EA_Cade
Message 112 of 1,146 (4,524 Views)
Highlighted

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice

Platform you play on? PC

Your Gamertag, Origin ID SilvaMatriix

When did this start occurring for you? (10:10pm 7th Feb)

If you're on PC do you have your account linked up with Steam? Yes

Were you able to play before without the infinite loading screen? Yes, have around 5-6 hours played

Did you make any specific changes to your Origin client settings or PC just prior to this happening? I change my ID name from SilvaMatrix44 to SilvaMatriix on the EA sight. I was also logging in on a different PC (at work) the first time it happened.

Confirm with YES if you've performed all of these basic connection troubleshooting steps: Yes

Message 113 of 1,146 (742 Views)

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice

The problem has been fixed.

Message 114 of 1,146 (741 Views)

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice

Cade,
This fixed the problem, I confirm I had all the problems that OP described, this fixed it and I was able to login again. (I hope it doesn't come back).

Is there any way I can, somehow, get at least some of the unlocks I got on my alt account transferred to my original account? That would mean a lot, if it was only free2play account, I wouldn't mind, but I have many games on this one and I made more progress and cool unlocks on my alt :S

Message 115 of 1,146 (684 Views)

Re: Still have Infinite Loading Screen even after the patch

[ Edited ]
★★★★ Novice

Cade,

Did not make a difference to me, still having the loading circle

Message 116 of 1,146 (673 Views)

Re: Still have Infinite Loading Screen even after the patch

★★★★ Newbie

@EA_Cade No change for ya boi over here Frown 

Message 117 of 1,146 (638 Views)

Re: Still have Infinite Loading Screen even after the patch

[ Edited ]
★★★★ Novice

@EA_Cade 

 

Still no fix either, stuck on the loading spinner.

 

Tried clearing cache and restarting.

 

Tried logging into another account and that worked instantly, but I cannot play on my main Origin account.

 

P.S. i linked my steam account already

Message 118 of 1,146 (632 Views)

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice

Problem is back for me.

Message 119 of 1,146 (629 Views)

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice
  • Platform you play on? PC
  • Your Gamertag, PSN ID, or Origin ID: frogpocalypse
  • When did this start occurring for you? 2019-02-05
  • If you're on PC do you have your account linked up with Steam? No
  • Were you able to play before without the infinite loading screen? No
  • Did you make any specific changes to your Origin client settings or PC just prior to this happening? No
  • Confirm with YES if you've performed all of these basic connection troubleshooting steps: Yes
Message 120 of 1,146 (615 Views)

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