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Re: Infinite loading screen/stuck on loading screen(only VPN helps)

by keyzR0
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Original Post

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice

I basically got the exact same answer, although I was also told a patch was incoming to adress the issue "any second now".

Message 30 of 1,146 (6,412 Views)

Re: Still have Infinite Loading Screen even after the patch

Community Manager

I'd rather get too much information than not enough, and it's entirely possible that this issue is being addressed with general Infinite Load Screen fixes , but from what I can see I suspect there are some potential edge cases here.

Hopefully not, but best to gather as much as I can.  Standard smile

Message 31 of 1,146 (4,945 Views)

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice

The EA Help Case ID that was attributed some hours ago: #46583817

 

I hope this is fixed as soon as possible.

Message 32 of 1,146 (4,939 Views)

Re: Still have Infinite Loading Screen even after the patch

★★★★★ Novice
I am also playing on Windows 10, gave all the info as well as this post URL to EA help not too long ago. Tried creating a new admin account on my PC and that didn't work either. Since creating this I have also tried 5 min router disconnect and disabling windows firewall, as well has clearing the Origin Cache, via an EA FAQ thread about doing so, to no avail.
Message 33 of 1,146 (4,931 Views)

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice

This is the ID of my EA Help Case: #46592617

Contains what actions I've taken, and what I've tried, and what the issue is.

Message 34 of 1,146 (4,912 Views)
Highlighted

Re: Infinite loading screen/stuck on loading screen(only VPN helps)

[ Edited ]
★★★★ Novice

Sad to hear.
I even contacted my ISP, but they said it's not problem on their side.
I never had this problem, and this is the only game where i have this problem... i really don't know what to do

Message 35 of 1,146 (5,685 Views)

Re: Infinite loading screen/stuck on loading screen(only VPN helps)

★★★★★ Novice
Create a new account and log in using that until they release a fix. Only thing that worked for me, seems to be their end.
Message 36 of 1,146 (5,642 Views)

Re: Infinite loading screen/stuck on loading screen(only VPN helps)

[ Edited ]
★★★★ Novice

creating a new account is the only solution that has worked for me.

Message 37 of 1,146 (5,624 Views)

Re: Infinite Load Screen at start

★★★★ Novice

I'm also having the same issue here are all the things that I have tried that didn't fix anything.

Regular game launch,
Run game as admin,
Run origin and game as admin,
Playing on a VPN,
Flushing and renewing DNS,
Checked LAN settings,
Clean boot,
Installed Latest Drivers,
Disabled Anti-Virus,
Added exeptions for Origin and Apex Legends in Windows Firewall,
Playing on both the latest version of the game and Origin,
Reinstalled the game onto both my C: Drive and D: Drive,
Deleted Temp Files,
Reset Internet Explorer,
Cleared PC Cache,
Launched in Safe Mode,
reparied the game using Origin,
reinstalled origin using legacy install,

Message 38 of 1,146 (4,791 Views)

Re: Still have Infinite Loading Screen even after the patch

★★★★ Novice

Any updates on this issue?

Message 39 of 1,146 (4,846 Views)

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