Apex Legends - PC Hangs then Turns Off [ Edited ]

[mdpenguino]

OK. So for a few months now, my Apex has been hanging for a few seconds and crashing completely. As if my laptop runs of out battery. There's no apex_crash.txt in my documents folder either. I have repaired my game files to no avail. I have tried using older AMD Drivers (up to a year ago) as well as using the new ones but the crashing is still occurring.

OS: Windows 10 - 1903
CPU: Ryzen R5 2500U (with Vega 8 Graphics)
GPU: RX560X (4GB)
RAM: 8GB

[EA_Kent]

Hi @mdpenguino. 

Looking at the DxDiag you attached I noticed some other crashes happening in the diagnostics section. It looks like both your Radeon Software and your RealTek Audio Software have been crashing. If these drivers are crashing it might be related to the issues you've been having with Apex Legends as well. 

When you have the chance can you check and see if there might be an update available for both the Radeon Software and your RealTek Audio software as well? Let me know if you're still running into any problems with Apex Legends after that. 

Thanks!

/Kent

[mdpenguino]

I've updated my Realtek drivers and AMD drivers to the latest avaliable, however it still seems to crash. Uninstalling Realtek drivers seems to work temporarily, until the drivers reinstall themselves.

[EA_Kent]

@mdpenguino 

Thanks for the update!

What happens if you start up your PC in a Clean Boot before you launch the game? That way if the crashes are happening due to something else running on the PC at the same time, that may help to get around it. 

For more information on how to set one up check out the EA Help website. Let me know how that goes when you've had the chance to give it a shot. Thanks again. 

/Kent

[mdpenguino]

After the Clean Boot I noticed that Apex was no longer crashing, as long as I don't reactivate the Realtek process manager, it should be fine! Thank you!

[EA_Kent]

@mdpenguino 

Thanks for letting me know! I'm glad to hear it's no longer crashing for you. 

/Kent