Re: Apex level and battle pass reset ?

by EA_Atic
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Original Post

Re: Progression was reset

★ Novice

Cannot connect on EU server PC version Standard smile currently. 

Message 981 of 987 (1,293 Views)
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Re: Apex Legends Level Reset [Under Investigation - See EA Post In Thread For In

★★★ Newbie

When I checked on Apex, about four hours since this all happened, I clicked "Repair" files on my origins account. I was able to log back into Apex and all my stuff is back!!! I am on PC.

Message 982 of 987 (1,204 Views)
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Re: Apex Legends Level Reset [Under Investigation - See EA Post In Thread For In

★ Apprentice

I think it's just working now. i just went on the game and all my stuff is back.

Message 983 of 987 (1,171 Views)
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Re: Apex Legends Level Reset [Under Investigation - See EA Post In Thread For In

★★★★★ Newbie

i can confirm that my account is back to normal. I am on Xbox

Message 984 of 987 (1,092 Views)
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Re: Progression was reset

★ Novice
back to normal
Message 985 of 987 (938 Views)
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Re: Apex level and battle pass reset ?

★★★ Newbie
Same
Message 986 of 987 (914 Views)
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Re: Apex level and battle pass reset ?

EA DICE Team
Thanks, everyone for your help and patience! 
 
This issue has now been resolved and everyone should have their account back to prior to the patch went live. 
 
WHAT HAPPENED?
 
When the 1.1 update went live, players were unintentionally moved to the wrong servers that didn't have their persistence and this caused players accounts to appear reset with all progression lost.
 
WHAT DID WE DO TO FIX IT?
 
Fortunately, your progress up until the update was still safe and sound. We shut down all live servers so we could remove players from the wrong place and roll up the correct servers with your progress. Once we confirmed internally that we had fixed the issue we started rolling out the right servers starting with Xbox and staggered the updates to PS4 and PC.
 
WHAT ABOUT YOUR PROGRESS?
 
Everything you've accomplished and bought in Apex up until the 1.1 Patch that went live at 10:00 PST today should be restored.
 
  • Any in-game purchases and progress acquired during the time between 1.1 going live and the fix will be reverted - levels earned, items unlocked, packs opened, and spent currency. If you continued to play and didn't patch then this will not affect you.
  • Any currency purchased, spent or not, will be carried back over to their original account state. i.e. - if you bought $20 worth of coins, and spent $18, then you’ll will get $20 after the fix.

(Source

I will be closing this topic because the issue is fixed. 

 

/Atic

 
Message 987 of 987 (876 Views)