Apex Legends Freezing and Crashing Xbox

[Da_Prince251992]

I don’t know what’s the issue but I see no one else is talking about it. I play one Xbox One, the game freezes throughout the game for 5-10 seconds sometimes it crashes an I have to restart the game because I’ll freeze in place an everyone around me freezes also an I can’t move only turn in a circle. I’ve reinstalled the game, factory reset my console. It’s not my internet because I have a 1GB download speed an upload. Please fix this issue. 

[EA_Atic · Accepted solution]

@Da_Prince251992 @Player_r0h1i7df  Could you try to power cycle the console and see if that helps. 

How to power cycle: 

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
4. Plug the console power cable back in.
5. Press the Xbox button on your console to turn it on.

Thanks!

/Atic 

[Player_r0h1i7df]

I’ve had the same issue and done the same things. The new patch did nothing 

[EA_Atic · Accepted solution]

@Da_Prince251992 @Player_r0h1i7df  Could you try to power cycle the console and see if that helps. 

How to power cycle: 

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
4. Plug the console power cable back in.
5. Press the Xbox button on your console to turn it on.

Thanks!

/Atic 

[deadyisaloser]

@EA_Atic  I’ve tried this too and didn’t help me 

[EA_Atic]

Hi @deadyisaloser, have you tried reinstalling the game?

/Atic

[xlydiaa]

I have the same problem on PS5, nothing works I think its a server issue.