Help us improve Answers HQ! Take Survey No, Thanks

Apex Legends Crash no error - PC (apex_crash.txt)

by KaolinAngel_TTV
Reply

Original Post

Re: Apex Legends Crash no error - PC (apex_crash.txt)

★★★★★ Newbie

crash:
{
R5Apex: 000000000029AD5F
EXCEPTION_ACCESS_VIOLATION(read): 00000000000000D0
}
cpu: "Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 0000000000086B2C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
R5Apex: 000000000029AD5F
R5Apex: 0000000000452936
R5Apex: 0000000000452D27
R5Apex: 00000000004515B7
R5Apex: 00000000004532E2
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x28568B48
rbx = 0x0000009F73BBBFB0
rcx = 0
rdx = 4
rsp = 0x0000009F7340F640
rbp = 4
rsi = 196
rdi = 0x000002026255A720
r8 = 1018 // 0x000003FA
r9 = 428816 // 0x00068B10
r10 = 429340 // 0x00068D1C
r11 = 0xFFFFFFFF
r12 = 196
r13 = 0x000001FFE79D5B10
r14 = 0x000001FF8F12DF92
r15 = 44
rip = 0x00007FF77096AD5F
xmm0 = [ [30470400, 0, 0, 0], [0x4BE87880, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [30470400, 0, 0, 0], [0x4BE87880, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [600734.5, 600734.5, 15121.313, 15121.313], [0x4912A9E8, 0x4912A9E8, 0x466C4541, 0x466C4541] ]
xmm3 = [ [30470400, 0, 0, 0], [0x4BE87880, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [6398784, 0, 0, 0], [0x4AC34680, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [615855.81, 0, 0, 0], [0x49165AFD, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [615855.81, 615855.81, 615855.81, 615855.81], [0x49165AFD, 0x49165AFD, 0x49165AFD, 0x49165AFD] ]
xmm8 = [ [615855.81, 615855.81, 615855.81, 615855.81], [0x49165AFD, 0x49165AFD, 0x49165AFD, 0x49165AFD] ]
xmm9 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm10 = [ [685584, 20115224, 3.4028235e+38, 3.4028235e+38], [0x49276100, 0x4B99778C, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm11 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm12 = [ [-12364.455, -14102.914, 3174.0313, 0], [0xC64131D2, 0xC65C5BA8, 0x45466080, 0x00000000] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1567806032

Message 661 of 938 (405 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

★★★★ Novice

driver 436.15 driver  fixed my freezing and crash to desktop 

Message 662 of 938 (387 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

★★★★ Novice

i7 9700k @5.0 Ghz  XMP2 3000mhz RTX 2660

i'll try installing 436.15

 

 

 

 

crash:
{
R5Apex: 000000000029AD5F
EXCEPTION_ACCESS_VIOLATION(read): 000000000000094E
}
cpu: "Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6E6
ntdll: 00000000000A120F
ntdll: 000000000006A299
ntdll: 000000000009FE7E
R5Apex: 000000000029AD5F
R5Apex: 0000000000452936
R5Apex: 0000000000452D27
R5Apex: 00000000004515B7
R5Apex: 00000000004532E2
KERNEL32: 0000000000017BD4
ntdll: 000000000006CEE1
}
registers:
{
rax = 0x29518B48
rbx = 0x00000091323BBFB0
rcx = 0
rdx = 23
rsp = 0x000000913316FB60
rbp = 4
rsi = 2370 // 0x00000942
rdi = 0x000002052292FAC0
r8 = 1269 // 0x000004F5
r9 = 428816 // 0x00068B10
r10 = 429340 // 0x00068D1C
r11 = 0xFFFFFFFF
r12 = 2370 // 0x00000942
r13 = 0x00000203084D0730
r14 = 0x0000020321A15782
r15 = 135
rip = 0x00007FF6F6C7AD5F
xmm0 = [ [2.4888005e+08, 0, 0, 0], [0x4D6D59BB, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [2.4888005e+08, 0, 0, 0], [0x4D6D59BB, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [2.0528034e+08, 2.0528034e+08, 38917.289, 38917.289], [0x4D43C545, 0x4D43C545, 0x4718054A, 0x4718054A] ]
xmm3 = [ [2.4888005e+08, 0, 0, 0], [0x4D6D59BB, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [52264816, 0, 0, 0], [0x4C475FDC, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [2.0531925e+08, 0, 0, 0], [0x4D43CEC5, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [2.0531925e+08, 2.0531925e+08, 2.0531925e+08, 2.0531925e+08], [0x4D43CEC5, 0x4D43CEC5, 0x4D43CEC5, 0x4D43CEC5] ]
xmm8 = [ [2.0531925e+08, 2.0531925e+08, 2.0531925e+08, 2.0531925e+08], [0x4D43CEC5, 0x4D43CEC5, 0x4D43CEC5, 0x4D43CEC5] ]
xmm9 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm10 = [ [1904400, 7617600, 23328900, 3.4028235e+38], [0x49E87880, 0x4AE87880, 0x4BB1FC42, 0x7F7FFFFF] ]
xmm11 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm12 = [ [-17995.629, 204.85745, 3326.5247, 0], [0xC68C9742, 0x434CDB82, 0x454FE865, 0x00000000] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1567806032

 

Message 663 of 938 (351 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

[ Edited ]
★★★★ Novice

I installed Nvidia 436.15, still crashes... Why is there no dev answering to this?

Message 664 of 938 (334 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

★★★★ Novice

So since this is still a problem I will add in my crash report so developers can start seeing how many people are having this problem. Thank you Orio if that is your name whenever you will read this. 

Message 665 of 938 (307 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

[ Edited ]
★★★★ Novice

crash:
{
atidxx64: 000000000088A317
EXCEPTION_ACCESS_VIOLATION(read): 000009EF0EBFFAF8
}
cpu: "AMD Ryzen 7 2700X Eight-Core Processor "

 

vega 64 gpu with radeon 19.9.2 driver.

 

It was fine until I updated to latest driver.

Message 666 of 938 (283 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

★★★★ Novice

The below crash has been common since late in S2. No crashes since early S1 prior to this. Nvidia RTX 2060 w/ latest drivers (9/10 release). Thanks to theteam for looking into this!

 

crash:
{
R5Apex: 000000000029AD4F
EXCEPTION_PRIV_INSTRUCTION: C0000096
}
cpu: "Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6E6
ntdll: 00000000000A120F
ntdll: 000000000006A299
ntdll: 000000000009FE7E
R5Apex: 000000000029AD4F
R5Apex: 0000000000452936
R5Apex: 0000000000452D27
R5Apex: 00000000004515B7
R5Apex: 00000000004532E2
KERNEL32: 0000000000017BD4
ntdll: 000000000006CEE1
}
registers:
{
rax = 0x080900F3
rbx = 0x000000431D40BE30
rcx = 0
rdx = 3
rsp = 0x000000431D65FA60
rbp = 0x000001C1BB8E0820
rsi = 193
rdi = 0x000001C435491B60
r8 = 2057 // 0x00000809
r9 = 428816 // 0x00068B10
r10 = 429340 // 0x00068D1C
r11 = 0xFFFFFFFF
r12 = 193
r13 = 0x000001C19767B730
r14 = 0x000001C1BB9040F2
r15 = 9
rip = 0x00007FF66099AD4F
xmm0 = [ [4.2849e+14, 0, 0, 0], [0x57C2DACD, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [4.2849e+14, 0, 0, 0], [0x57C2DACD, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [1.1915286e+08, 1.1915286e+08, 5858099.5, 5858099.5], [0x4CE3441C, 0x4CE3441C, 0x4AB2C667, 0x4AB2C667] ]
xmm3 = [ [4.2849e+14, 0, 0, 0], [0x57C2DACD, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [8.998292e+13, 0, 0, 0], [0x56A3AD90, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [1.2501096e+08, 0, 0, 0], [0x4CEE7082, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1.2501096e+08, 1.2501096e+08, 1.2501096e+08, 1.2501096e+08], [0x4CEE7082, 0x4CEE7082, 0x4CEE7082, 0x4CEE7082] ]
xmm8 = [ [1.2501096e+08, 1.2501096e+08, 1.2501096e+08, 1.2501096e+08], [0x4CEE7082, 0x4CEE7082, 0x4CEE7082, 0x4CEE7082] ]
xmm9 = [ [0.80000001, 0, 0, 0], [0x3F4CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm10 = [ [2742336, 7617600, 14930496, 36869184], [0x4A276100, 0x4AE87880, 0x4B63D240, 0x4C0CA510] ]
xmm11 = [ [2.742336e+08, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x4D82C3C8, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm12 = [ [19980.607, 3316.4128, 5148.6489, 0], [0x469C1937, 0x454F469B, 0x45A0E531, 0x00000000] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1567806032

Message 667 of 938 (251 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

★★★★ Novice

Well no surprise there that players are not getting support from EA. I was in contact with customer support asking about this and got couple of things to try but no luck. I have tried over 20 so called fixes and none of them has worked and no word from developer

Message 668 of 938 (227 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

★★★ Newbie

crash:
{
ui: 000000000021AEF0
EXCEPTION_ACCESS_VIOLATION(execute): 00007FFE50D2AEF0
}
cpu: "AMD Ryzen 5 2600X Six-Core Processor "
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000FFBCA
ntdll: 00000000000A4AB2
ntdll: 000000000008C676
ntdll: 00000000000A119F
ntdll: 000000000006A229
ntdll: 000000000009FE0E
ui: 000000000021AEF0
}
registers:
{
rax = 15524 // 0x00003CA4
rbx = 0
rcx = 0x00000176A9E02190
rdx = 0
rsp = 0x00000022EC4CFC18
rbp = 0
rsi = 0
rdi = 0x00000176A9E02190
r8 = 0
r9 = 0x7FFEB000
r10 = 0x546C6148
r11 = 0xFFFFFFFFF9A83E45
r12 = 0
r13 = 0
r14 = 0x00007FF6E52381A0
r15 = 0x00007FF70C40F3C0
rip = 0x00007FFE50D2AEF0
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1567806032

Message 669 of 938 (193 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

★★★★ Newbie

crash:
{
R5Apex: 000000000029AD4F
EXCEPTION_PRIV_INSTRUCTION: C0000096
}
cpu: "Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz"
ram: 8 // GB
callstack:
{
KERNELBASE: 0000000000086B2C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
R5Apex: 000000000029AD4F
R5Apex: 0000000000452936
R5Apex: 0000000000452D27
R5Apex: 00000000004515B7
R5Apex: 00000000004532E2
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x08BF00F3
rbx = 0x000000BCB760C130
rcx = 0
rdx = 5
rsp = 0x000000BCB785F810
rbp = 0x000001ED9D814DF0
rsi = 1133 // 0x0000046D
rdi = 0x000001EEE9E9D0E0
r8 = 2239 // 0x000008BF
r9 = 428816 // 0x00068B10
r10 = 429340 // 0x00068D1C
r11 = 0xFFFFFFFF
r12 = 1133 // 0x0000046D
r13 = 0x000001ED879C47F0
r14 = 0x000001ED9D83C182
r15 = 94
rip = 0x00007FF67C85AD4F
xmm0 = [ [1e+12, 0, 0, 0], [0x5368D4A5, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [1e+12, 0, 0, 0], [0x5368D4A5, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [6.594727e+08, 6.594727e+08, 4310.9678, 4310.9678], [0x4E1D3B05, 0x4E1D3B05, 0x4586B7BE, 0x4586B7BE] ]
xmm3 = [ [1e+12, 0, 0, 0], [0x5368D4A5, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [2.1000008e+11, 0, 0, 0], [0x524393EC, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [6.5947699e+08, 0, 0, 0], [0x4E1D3B48, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [6.5947699e+08, 6.5947699e+08, 6.5947699e+08, 6.5947699e+08], [0x4E1D3B48, 0x4E1D3B48, 0x4E1D3B48, 0x4E1D3B48] ]
xmm8 = [ [6.5947699e+08, 6.5947699e+08, 6.5947699e+08, 6.5947699e+08], [0x4E1D3B48, 0x4E1D3B48, 0x4E1D3B48, 0x4E1D3B48] ]
xmm9 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm10 = [ [385641, 1375929, 3.4028235e+38, 3.4028235e+38], [0x48BC4D20, 0x49A7F5C8, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm11 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm12 = [ [-17634.184, 4455.0303, 2918.342, 0], [0xC689C45E, 0x458B383E, 0x45366579, 0x00000000] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1567806032

 

CAN SOMEONE HELP ME UNDERSTAND WHAT THIS MEANS?

Message 670 of 938 (167 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help