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Re: CRASHING NON STOP

by Sptz87
Reply

Original Post

Re: Can u help me to fix it ?

EA Respawn Team

@MajkSaN33, that crash was from the previous patch, and I think it's one that's already fixed in the current patch (1.1.3).

Message 221 of 555 (195 Views)

Re: CRASHING NON STOP

EA Respawn Team

@HilariousBabyTTV, I couldn't find any info you've posted about the issue you're having in particular, so I can't give you any advice to work around it. If you have some info, I'd be happy to hear about it.

 

Message 222 of 555 (190 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

★★★★ Novice
crash:
{
	!!!unknown-module!!!: 000001671D32C195
	EXCEPTION_ACCESS_VIOLATION(read): 000001671DEA3112
}
cpu: "Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz"
ram: 16 // GB
callstack:
{
	KERNELBASE: 000000000008667C
	ntdll: 00000000000A81CB
	ntdll: 000000000008FD56
	ntdll: 00000000000A477F
	ntdll: 0000000000004BEF
	ntdll: 00000000000A34EE
	!!!unknown-module!!!: 000001671D32C195
}
registers:
{
	rax = 0x000001671DEA3112
	rbx = 0x000001671D9423A0
	rcx = 0x000001671D920000
	rdx = 0x000001671DEA3112
	rsp = 0x0000000CD29CF890
	rbp = 0x0000000CD29CF919
	rsi = 0x000001671DBD03D0
	rdi = 0x000001671D942E20
	r8  = 0         
	r9  = 0x0000000CD29CF4E0
	r10 = 0xFFFFFFFF
	r11 = 0x0000000CD29CF7C0
	r12 = 4         
	r13 = 0         
	r14 = 0x000001671DEA3112
	r15 = 0x000001671DBD0400
	rip = 0x000001671D32C195
	xmm0  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm1  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm2  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm3  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm4  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1557879477

Just came from holiday and had 2 crashes out of 3 games. i7 6700k + GTX1070.

Message 223 of 555 (187 Views)

Re: Apex Legends Crash no error - PC (apex_crash.txt)

EA Respawn Team

@Successor1, unfortunately the crash wasn't in apex, and Windows didn't give us the name of the DLL that did crash.

Message 224 of 555 (186 Views)

Re: apex_crash.txt alert when exiting client

EA Respawn Team

Thanks @Lakario, I've reported a bug that somebody should make sure text-to-speech is always shutdown properly in our code.

Message 225 of 555 (181 Views)

Re: CRASHING NON STOP

★★★★ Novice

@OrioStorm  UPDATE- I did some homework on these disconnects and I believe I found a solution. 

Step 1.) Launch Apex (But DO NOT click start on the title screen, just tab out to desktop!)

Step 2.) Open "Services" In windows search bar

Step 3.) Scroll down to Windows Audio Endpoint Builder

Step 4.) Right click this option and select Stop

Step 5.) After processing, Click on Windows Audio Endpoint Builder again and select start

Step 6.) Select the "Windows Audio" file above "Windows Audio Endpoint Builder" and select start (for Windows Audio)

Step 7.) Exit Services

Step 8.) Click start on the apex legends title screen

Step 9.) Play game without any disconnects

Step 10.) Profit Standard smile

 

Just learned this groovy trick today, and there is a full video on youtube.

Sadly this will have to be redone every time I wanna become Champion. I will post an update on my status if any problems occur and will leave this to the developer team for further science. Standard smile

 

-Snake

 

Message 226 of 555 (174 Views)

Re: CRASHING NON STOP

EA Respawn Team

@Adavidsnake, I just looked up what Windows Audio Endpoint Builder" does, and I don't think it should affect your connection timeouts, unless maybe your PC is frozen / locked up for a long time before the timeout happens.

 

I'm really happy if that does work, but it would be a mystery WHY.

 

A related story: back in college we had a program that software emulated a microcontroller. One day, we noticed that the emulator ran faster for a little while after somebody bumped the table, then it would slow down again. Sure enough, bumping the table again made it speed up. Now, programs shouldn't know about the table, and being engineers, we assumed there had to be a logical explanation. After some experimentation, we discovered that bumping the table would jiggle the mouse, and back then the mouse was connected via a serial port (it was a really old PC and mouse), and serial ports could also be used to connect the program to external hardware either running or programming the actual microcontroller (I forget which). So, bumping the table wiggled the mouse which sent a signal on the serial port which made the program stop waiting on the serial port and get back to doing what we wanted it to do, which was emulate.

 

So, all that to say, even though I don't see how the two are related, there could be a strange series of connections that cause two seemingly unrelated things to be connected in some bizarre way. If so, I'm happy you found a way to avoid your timeouts.

Message 227 of 555 (159 Views)
Highlighted

Re: CRASHING NON STOP

★★★★ Novice

Still getting crashes after the update...

 

crash:
{
	module@00007FF849D00000: 000000000036878A
	EXCEPTION_ACCESS_VIOLATION(read): 000000000000B880
}
cpu: "AMD Ryzen 5 2600X Six-Core Processor           "
ram: 16 // GB
callstack:
{
	KERNELBASE: 000000000008667C
	ntdll: 00000000000A81CB
	ntdll: 000000000008FD56
	ntdll: 00000000000A477F
	ntdll: 0000000000004BEF
	ntdll: 00000000000A34EE
	module@00007FF849D00000: 000000000036878A
	module@00007FF849D00000: 00000000003697B2
	module@00007FF849D00000: 0000000000CCC5D2
	module@00007FF849D00000: 0000000000389BCF
	module@00007FF849D00000: 0000000000389A76
	module@00007FF849D00000: 00000000003816BD
	module@00007FF849D00000: 0000000000BED65A
	module@00007FF849D00000: 000000000126191C
	KERNEL32: 0000000000017974
	ntdll: 000000000006A271
}
registers:
{
	rax = 0         
	rbx = 0x000001E326609FA0
	rcx = 0         
	rdx = 0x000000DBC70BF260
	rsp = 0x000000DBC70BF1F0
	rbp = 0x000000DBC70BF2F9
	rsi = 0x000001E382D60330
	rdi = 0         
	r8  = 0         
	r9  = 0x000001E40B0941C0
	r10 = 0x000001E375C95640
	r11 = 0         
	r12 = 0         
	r13 = 0         
	r14 = 0x000000DBC70BF360
	r15 = 0         
	rip = 0x00007FF84A06878A
	xmm0  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm1  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm2  = [ [-0, 2.1861458, 0, 0], [0x80000000, 0x400BE9D0, 0x00000000, 0x00000000] ]
	xmm3  = [ [136, 0, 0, 0], [0x43080000, 0x00000000, 0x00000000, 0x00000000] ]
	xmm4  = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
	xmm5  = [ [18, 0, 0, 0], [0x41900000, 0x00000000, 0x00000000, 0x00000000] ]
	xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1557879477
Message 228 of 555 (153 Views)

Re: CRASHING NON STOP

[ Edited ]
★★★★ Novice

@OrioStorm Auch, wellwell,

 

Do you have any awnsers regarding when we might get some of these errors/bugs fixed?, i know the majority is different issues, but is there any like "Trello Board" or something we can see the current status?,

 

I'd love to know when i can the play the game again without having random crashes, really bums me out to start a game, get some good fights, and than just having the crashes..

 

 

Oh also, i noted that i got a windows update the same day the crashes started appearing, also a longshot but from my experience, windows updates tend to screw up alot.

Will uninstall that update and do some games and get back to ya!

 

KB4494441 - might help the sound guys.

 

EDIT2: Uninstalled the KB, jumped into a game and got a crash just now..

Not the same error as earlier though. Attached the crash

Should i just reinstall windows and hope that solves the problem? ^^

Message 229 of 555 (150 Views)

Re: CRASHING NON STOP

EA Respawn Team

@Sptz87, that's something besides Apex crashing and taking down Apex with it. Unfortunately, Windows didn't tell us the name of the DLL that crashed, so I can't tell you WHAT is crashing.

Message 230 of 555 (141 Views)

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